Consumer Arbitration Agreements are essential legal instruments for businesses operating in Indonesia that wish to establish clear, efficient, and legally compliant dispute resolution mechanisms with their consumers. These agreements must carefully balance the rights of consumers under Indonesian Consumer Protection Law with the efficiency of arbitration as a dispute resolution method. The document provides a framework compliant with Law No. 30 of 1999 on Arbitration while ensuring accessibility and fairness for consumers. It's particularly relevant in today's digital economy where consumer transactions are increasingly complex and cross-jurisdictional. The agreement typically includes provisions for arbitrator selection, cost allocation, procedural rules, and enforcement mechanisms, all tailored to the Indonesian legal context and consumer protection requirements.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of the business entity and the consumer, including complete contact details
2. Background: Context of the underlying consumer transaction and the agreement to arbitrate
3. Definitions: Clear explanations of key terms used in the agreement, particularly technical arbitration terminology
4. Agreement to Arbitrate: The core agreement to submit disputes to arbitration, including scope of arbitrable matters
5. Arbitration Process: Step-by-step explanation of how the arbitration will be initiated and conducted
6. Selection of Arbitrator: Process for selecting the arbitrator(s) and requirements for arbitrator qualifications
7. Applicable Law: Specification of Indonesian law as governing law and relevant regulations
8. Language of Arbitration: Specification of the language to be used in arbitration proceedings
9. Costs and Fees: Allocation of arbitration costs and fees between parties
10. Confidentiality: Provisions regarding confidentiality of the arbitration proceedings
11. Enforcement: Provisions regarding the binding nature and enforcement of the arbitral award
1. Online Arbitration Provisions: Specific provisions for conducting arbitration online, used when parties agree to virtual proceedings
2. Multi-Language Provisions: Additional provisions when documents may need to be in multiple languages, used for non-Indonesian speaking consumers
3. Class Action Waiver: Provisions preventing class action arbitration, used where permitted by Indonesian law
4. Emergency Arbitrator: Provisions for appointing an emergency arbitrator for urgent matters, used in time-sensitive consumer disputes
5. Mediation-First Requirement: Requirement to attempt mediation before arbitration, used when parties want to encourage amicable settlement
1. Schedule 1: Arbitration Rules: Detailed rules of the chosen arbitration institution (e.g., BANI Rules) or ad hoc arbitration rules
2. Schedule 2: Fee Schedule: Detailed breakdown of administrative fees, arbitrator fees, and other costs
3. Appendix A: Arbitration Request Form: Standard form for initiating arbitration proceedings
4. Appendix B: Code of Ethics: Code of ethics for arbitrators and parties during the arbitration process
Find the exact document you need
Consumer Arbitration Agreement
An Indonesian law-compliant arbitration agreement template for consumer contracts, establishing dispute resolution procedures between businesses and consumers.
Download
Consumer Loan And Arbitration Agreement
An Indonesian law-governed agreement combining consumer loan terms with arbitration provisions, compliant with OJK regulations and consumer protection laws.
Download
Binding Arbitration Contract
An Indonesian law-governed agreement establishing binding arbitration as the dispute resolution mechanism between commercial parties.
Download
Arbitration Submission Agreement
An agreement under Indonesian law to submit an existing dispute to arbitration, establishing the framework and rules for arbitration proceedings.
Download
Arbitration Settlement Agreement
An Indonesian law-governed agreement documenting settled terms between parties to conclude arbitration proceedings, subject to Law No. 30 of 1999.
Download
Mutual Arbitration Agreement
An Indonesian law-governed agreement establishing mutual obligations to resolve disputes through arbitration rather than court litigation.
Download
Mandatory Arbitration Agreement
A binding agreement under Indonesian law that requires parties to resolve disputes through arbitration rather than court litigation.
Download
International Arbitration Agreement
An International Arbitration Agreement under Indonesian law establishing procedures for resolving cross-border commercial disputes through arbitration.
Download
Forced Arbitration Agreement
An Indonesian law-governed Forced Arbitration Agreement establishing mandatory arbitration as the exclusive dispute resolution method between parties.
Download
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)