1. Disaster Recovery: Include when application is business-critical, detailing recovery procedures and timelines

2. Security Requirements: Add for applications handling sensitive data or requiring specific security protocols

3. Change Management: Include when frequent application changes or updates are expected

4. Knowledge Transfer: Add when knowledge sharing or documentation requirements are significant

5. Third-Party Dependencies: Include when service delivery depends on third-party products or services

6. Staff Requirements: Add when specific qualifications or security clearances are required for support staff

7. Transition Services: Include when complex service transition from another provider is involved

8. Business Continuity: Add for critical applications requiring continuous operation guarantees

1. Schedule 1 - Service Level Definitions: Detailed definitions and calculations of each service level metric

2. Schedule 2 - Support Procedures: Detailed procedures for different types of support activities

3. Schedule 3 - Escalation Matrix: Contact details and escalation procedures for different scenarios

4. Schedule 4 - Pricing and Service Credits: Detailed fee structure and service credit calculations

5. Schedule 5 - Technical Environment: Specifications of the application environment and supported configurations

6. Schedule 6 - Report Templates: Standard formats for various service reports and measurements

7. Schedule 7 - Security Protocols: Detailed security procedures and requirements

8. Appendix A - Incident Priority Matrix: Criteria for determining incident priority levels

9. Appendix B - Contact Information: Key contacts from both parties with roles and contact details