The Subscription Service Agreement is designed for use when establishing an ongoing service relationship between a provider and subscriber under English and Welsh law. This contract type is particularly relevant in today's digital economy where subscription-based business models are prevalent. The agreement addresses key aspects including service delivery, payment terms, service levels, and compliance with UK regulations including the Consumer Rights Act 2015 and UK GDPR. It provides a comprehensive framework for managing subscription services while protecting the interests of both parties.
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Key Requirements PROMPT example:
Subscription Service Agreement
"I need a Subscription Service Agreement for my new SaaS platform that will offer tiered pricing plans, include a 30-day free trial period, and comply with UK GDPR requirements for processing customer data across our European operations starting March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Description: Detailed description of services provided
5. Subscription Terms: Duration, renewal, and termination conditions
6. Payment Terms: Pricing, payment methods, and billing cycles
7. Service Levels: Performance standards and metrics
8. Data Protection: Privacy and data handling obligations
9. Intellectual Property: Rights and restrictions regarding IP
10. Confidentiality: Protection of confidential information
11. Limitation of Liability: Liability caps and exclusions
12. General Provisions: Boilerplate clauses including governing law and jurisdiction
1. Free Trial Terms: Terms governing any trial period offered to customers
2. White Label Provisions: Terms for reselling or rebranding services
3. API Terms: Terms governing API access and usage
4. Professional Services: Terms for additional professional services such as implementation or training
5. Insurance Requirements: Specific insurance obligations for either party
1. Service Level Agreement (SLA): Detailed service levels, performance metrics, and remedies
2. Pricing Schedule: Detailed pricing tiers, payment terms, and fee calculations
3. Data Processing Agreement: Detailed data processing terms and obligations under data protection laws
4. Technical Requirements: Technical specifications and requirements for service usage
5. Support Services: Details of support services, response times, and escalation procedures
Authors
Relevant legal definitions
Agreement
Applicable Laws
Authorised Users
Business Day
Charges
Commencement Date
Confidential Information
Customer
Customer Data
Data Protection Legislation
Documentation
Effective Date
Force Majeure Event
Initial Subscription Term
Intellectual Property Rights
Normal Business Hours
Payment Method
Personal Data
Renewal Period
Service Credits
Service Level Agreement
Services
Service Provider
Software
Subscription
Subscription Fees
Subscription Term
Support Services
System Requirements
Term
Third Party Software
User Credentials
Virus
Working Hours
Applicable Laws
Authorised Users
Business Day
Charges
Commencement Date
Confidential Information
Customer
Customer Data
Data Protection Legislation
Documentation
Effective Date
Force Majeure Event
Initial Subscription Term
Intellectual Property Rights
Normal Business Hours
Payment Method
Personal Data
Renewal Period
Service Credits
Service Level Agreement
Services
Service Provider
Software
Subscription
Subscription Fees
Subscription Term
Support Services
System Requirements
Term
Third Party Software
User Credentials
Virus
Working Hours
Clauses
Service Provision
Subscription Term
Service Access
Service Levels
Customer Obligations
Provider Obligations
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Security
Warranties
Limitations of Liability
Indemnification
Force Majeure
Termination
Suspension Rights
Service Credits
Dispute Resolution
Change Control
Assignment and Subcontracting
Notices
Amendments
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law
Jurisdiction
Anti-Bribery
Modern Slavery
Data Backup
Business Continuity
Audit Rights
Insurance
Subscription Term
Service Access
Service Levels
Customer Obligations
Provider Obligations
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Security
Warranties
Limitations of Liability
Indemnification
Force Majeure
Termination
Suspension Rights
Service Credits
Dispute Resolution
Change Control
Assignment and Subcontracting
Notices
Amendments
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law
Jurisdiction
Anti-Bribery
Modern Slavery
Data Backup
Business Continuity
Audit Rights
Insurance
Relevant Industries
Relevant Teams
Relevant Roles
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