The Order Cancellation Letter Due To Delay is used when a supplier has failed to deliver goods or services within the promised or reasonable timeframe. This document is particularly important in England and Wales, where consumer rights legislation provides specific protections regarding delivery times and cancellation rights. The letter should be used when informal attempts to resolve the delay have been unsuccessful, or when immediate cancellation is desired due to significant delay. It serves as formal evidence of cancellation and helps ensure compliance with legal requirements for both consumer and business transactions.
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1. Recipient Details: Full name and address of the company/person receiving the cancellation
2. Order Reference: Order number and date of original order
3. Reason for Cancellation: Clear statement about delay and its impact
4. Delivery Timeline: Original promised delivery date and current status
5. Refund Request: Clear statement requesting refund of any payments made
1. Previous Communications: Reference to any previous correspondence about the delay - use when there have been prior attempts to resolve the issue
2. Legal Rights Reference: Citation of relevant consumer rights - use when dealing with professional sellers or repeated issues
3. Deadline for Response: Specific timeframe for expected response - use when urgent action is required or previous communications have been ignored
1. Order Confirmation: Copy of original order confirmation
2. Communication Log: Copies of previous communications regarding the delay
3. Payment Evidence: Proof of payment made for the order
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