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Managed Print Services Contract
"I need a Managed Print Services Contract for my medium-sized law firm (50 employees) that focuses heavily on data security and includes maintenance services for 15 multi-function printers across two office locations, with implementation to begin from March 2025."
1. Parties: Identification of contracting parties including registered addresses and company numbers
2. Background: Context of the agreement and high-level objectives
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of print services to be provided
5. Service Levels: Performance metrics and service standards
6. Charges and Payment: Pricing structure, payment terms, and invoicing
7. Term and Termination: Duration of agreement and termination provisions
8. Data Protection: Compliance with UK GDPR and data protection obligations
9. Confidentiality: Protection of confidential information
10. Liability and Indemnities: Allocation of risks and liability caps
1. Staff Transfer: TUPE provisions for scenarios involving transfer of employees
2. Change Control: Process for managing changes to services, typically used in complex or long-term contracts
3. Business Continuity: Disaster recovery and service continuation provisions for business-critical services
4. Environmental Compliance: Green initiatives and compliance requirements for environmentally significant operations
1. Schedule 1 - Services Description: Detailed specification of services
2. Schedule 2 - Service Levels: Detailed SLAs and KPIs
3. Schedule 3 - Charges: Detailed pricing structure and volume bands
4. Schedule 4 - Equipment List: Inventory of print devices and locations
5. Schedule 5 - Implementation Plan: Timeline and milestones for service deployment
6. Schedule 6 - Data Processing Agreement: Detailed data protection obligations
7. Schedule 7 - Support and Maintenance: Technical support details and procedures
Authors
Authorised Users
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Customer Data
Customer Equipment
Customer Premises
Data Protection Legislation
Deliverables
Equipment
Force Majeure Event
Good Industry Practice
Implementation Plan
Initial Term
Intellectual Property Rights
Key Performance Indicators
Maintenance Services
Managed Print Services
Personal Data
Print Devices
Print Fleet
Print Policy
Print Volumes
Provider Equipment
Provider Personnel
Service Credits
Service Levels
Services
Software
Specification
Supplies
Support Services
Term
Termination Date
Third Party Software
Transition Period
Waste
Working Hours
Service Provision
Equipment Supply
Implementation
Service Levels
Customer Obligations
Provider Obligations
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Security
Warranties
Liability and Indemnities
Insurance
Force Majeure
Term and Termination
Exit Management
Health and Safety
Environmental Compliance
Staff and Key Personnel
Subcontracting
Change Control
Dispute Resolution
Audit Rights
Business Continuity
Anti-Bribery
Modern Slavery
Assignment and Novation
Notices
Entire Agreement
Variation
Waiver
Severability
Third Party Rights
Governing Law and Jurisdiction
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