This Managed Print Services Contract is designed for use when an organization wishes to outsource its print infrastructure and services to a specialized provider in Saudi Arabia. The document establishes a comprehensive framework for the provision of print equipment, maintenance, consumables, and support services, ensuring compliance with Saudi Arabian regulations and Islamic law principles. It includes detailed specifications for service levels, pricing structures, and operational procedures, making it suitable for both large-scale enterprise deployments and medium-sized business implementations. The contract addresses critical aspects such as data security, environmental compliance, and electronic transaction requirements under Saudi law, while providing flexibility to accommodate specific organizational needs and technical requirements.
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1. Parties: Identification of the service provider and customer, including commercial registration details
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of print services, equipment, and support to be provided
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Service Provider Obligations: Core responsibilities including equipment provision, maintenance, and support
7. Customer Obligations: Customer responsibilities including access, cooperation, and payment
8. Service Levels: Performance standards, response times, and remedies for failure
9. Charges and Payment: Pricing, payment terms, and VAT requirements
10. Equipment and Software: Specifications of hardware and software provided
11. Maintenance and Support: Regular maintenance, troubleshooting, and support services
12. Data Protection and Security: Compliance with Saudi data protection laws and security measures
13. Confidentiality: Protection of confidential information and trade secrets
14. Liability and Indemnification: Limitation of liability and indemnification provisions
15. Force Majeure: Events beyond parties' control affecting performance
16. Termination: Grounds for termination and consequences
17. Governing Law and Jurisdiction: Saudi law as governing law and jurisdiction provisions
18. General Provisions: Standard boilerplate clauses including notices and amendments
1. Environmental Compliance: Required if specific environmental commitments or waste management services are included
2. Training Services: Include if customer staff training is part of the service offering
3. Disaster Recovery: Required for high-volume or business-critical print services
4. Insurance: Detailed insurance requirements for high-value equipment or services
5. Local Content Requirements: Include if subject to Saudi Aramco or government local content requirements
6. Change Management: Required for complex implementations or where regular changes are anticipated
7. Exit Management: Include for high-value or complex services requiring detailed transition arrangements
1. Equipment Schedule: Detailed list of all print devices, specifications, and locations
2. Service Level Agreement: Detailed performance metrics, reporting requirements, and penalties
3. Pricing Schedule: Detailed pricing structure, volume bands, and additional charges
4. Implementation Plan: Timeline and milestones for service deployment
5. Technical Requirements: Detailed technical specifications and requirements
6. Support Procedures: Detailed procedures for maintenance and support services
7. Approved Software: List of approved software and licensing terms
8. Data Processing Agreement: Detailed data protection and processing requirements
9. Form of Reports: Templates for required service reports and performance metrics
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