Managed Print Services Contract Template for Saudi Arabia

This Managed Print Services Contract is designed for use when an organization wishes to outsource its print infrastructure and services to a specialized provider in Saudi Arabia. The document establishes a comprehensive framework for the provision of print equipment, maintenance, consumables, and support services, ensuring compliance with Saudi Arabian regulations and Islamic law principles. It includes detailed specifications for service levels, pricing structures, and operational procedures, making it suitable for both large-scale enterprise deployments and medium-sized business implementations. The contract addresses critical aspects such as data security, environmental compliance, and electronic transaction requirements under Saudi law, while providing flexibility to accommodate specific organizational needs and technical requirements.

1. Parties: Identification of the service provider and customer, including commercial registration details

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Key terms used throughout the agreement

4. Scope of Services: Detailed description of print services, equipment, and support to be provided

5. Term and Renewal: Duration of the agreement and renewal provisions

6. Service Provider Obligations: Core responsibilities including equipment provision, maintenance, and support

7. Customer Obligations: Customer responsibilities including access, cooperation, and payment

8. Service Levels: Performance standards, response times, and remedies for failure

9. Charges and Payment: Pricing, payment terms, and VAT requirements

10. Equipment and Software: Specifications of hardware and software provided

11. Maintenance and Support: Regular maintenance, troubleshooting, and support services

12. Data Protection and Security: Compliance with Saudi data protection laws and security measures

13. Confidentiality: Protection of confidential information and trade secrets

14. Liability and Indemnification: Limitation of liability and indemnification provisions

15. Force Majeure: Events beyond parties' control affecting performance

16. Termination: Grounds for termination and consequences

17. Governing Law and Jurisdiction: Saudi law as governing law and jurisdiction provisions

18. General Provisions: Standard boilerplate clauses including notices and amendments