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Managed Network Services Agreement
"I need a Managed Network Services Agreement for my fintech company to engage a service provider who will manage our cloud infrastructure and maintain strict security protocols, with service commencement planned for March 2025."
1. Parties: Details of the service provider and customer, including registered addresses and company numbers
2. Background: Context of the agreement and high-level description of services to be provided
3. Definitions: Defined terms used throughout the agreement
4. Services: Detailed description of managed network services to be provided
5. Service Levels: Performance standards, metrics, and measurement methodology
6. Charges and Payment: Pricing, payment terms, and invoicing arrangements
7. Customer Obligations: Customer responsibilities and requirements
8. Provider Obligations: Provider responsibilities and commitments
9. Data Protection: GDPR compliance and data handling requirements
10. Confidentiality: Protection of confidential information
11. Term and Termination: Duration and termination provisions
12. Liability and Indemnities: Limitation of liability and indemnification clauses
1. Change Control: Process for managing changes to services - recommended for complex or long-term agreements
2. Transition Services: Process for service implementation and migration - used when taking over from incumbent provider
3. Exit Management: Provisions for service termination and transition out - recommended for business-critical services
4. Business Continuity: Disaster recovery and business continuity requirements - essential for critical infrastructure services
5. Staff and Key Personnel: Requirements for service delivery team - used when specific expertise or personnel are crucial
1. Schedule 1 - Service Description: Detailed technical specifications of services
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement criteria
3. Schedule 3 - Charges: Detailed pricing structure and rate cards
4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations and procedures
5. Schedule 5 - Network Architecture: Technical diagrams and network specifications
6. Schedule 6 - Security Requirements: Detailed security protocols and standards
7. Schedule 7 - Escalation Procedures: Service issue escalation process and contact details
8. Schedule 8 - Change Control Procedure: Detailed process for managing service changes
9. Schedule 9 - Exit Plan: Detailed provisions for service termination
Authors
Authorised Users
Business Day
Change Control Procedure
Charges
Confidential Information
Contract Year
Customer Data
Customer Equipment
Customer Network
Data Protection Legislation
Disaster Recovery Plan
Documentation
Effective Date
Emergency Maintenance
Force Majeure Event
Good Industry Practice
Incident
Initial Term
Intellectual Property Rights
Key Personnel
Maintenance Window
Managed Network Services
Network Infrastructure
Normal Business Hours
Planned Maintenance
Priority Levels
Provider Equipment
Provider Personnel
Response Time
Resolution Time
Security Policy
Service Credits
Service Levels
Service Level Agreement (SLA)
Services
Site
Software
Specification
Subcontractor
System
Term
Third Party Software
Transition Period
Transition Plan
Virus
Vulnerability
Service Levels
Performance Monitoring
Implementation and Transition
Testing and Acceptance
Change Management
Charges and Payment
Invoicing
Customer Obligations
Provider Obligations
Security
Data Protection
Confidentiality
Intellectual Property
Warranties
Indemnities
Liability
Insurance
Force Majeure
Term and Termination
Exit Management
Business Continuity
Disaster Recovery
Audit Rights
Staff and Personnel
Subcontracting
Assignment
Dispute Resolution
Notices
Governing Law
Entire Agreement
Variation
Waiver
Severability
Third Party Rights
Anti-Bribery
Modern Slavery
Competition Law
Announcements
Relationship of Parties
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