A Complaint Letter For Work Not Done is a formal document used when a contractor, service provider, or business has failed to complete agreed-upon work. Under English and Welsh law, this document serves as a formal record of dissatisfaction and typically precedes legal action. It should clearly outline the original agreement, detail the incomplete work, document any payments made, and specify the desired resolution. The letter is crucial for establishing a paper trail and can be used in court proceedings or alternative dispute resolution processes if the matter escalates.
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1. Recipient Details: Full name, address, and reference numbers of the service provider
2. Contract Reference: Details of the agreement, including date and any reference numbers
3. Work Description: Clear description of the work that was agreed upon
4. Timeline of Events: Chronological outline of key dates and communications
5. Specific Failures: Detailed description of what wasn't done or completed
6. Impact Statement: Description of how the failure has affected you
7. Required Resolution: Clear statement of what you want done to resolve the situation
1. Previous Communications: Summary of previous attempts to resolve the issue - include when there have been previous attempts to resolve the matter
2. Legal Rights Reference: Reference to specific legal rights being relied upon - include when escalating the complaint or preparing for legal action
3. Deadline for Response: Specific timeframe for expected response - include when matter is urgent or previous communications have been ignored
1. Original Contract: Copy of the original agreement or order
2. Communication Records: Copies of relevant emails, letters, or messages
3. Payment Evidence: Proof of payments made
4. Photographic Evidence: Photos showing incomplete or unsatisfactory work, if applicable
Relevant legal definitions
Contract Reference Number
Agreement Date
Contracted Works
Agreed Price
Completion Date
Payment Terms
Site Address
Scope of Works
Project Timeline
Outstanding Works
Defective Works
Completion Certificate
Sign-off Documentation
Quality Standards
Service Level Requirements
Response Time
Working Days
Practical Completion
Remedial Works
Compensation Amount
Agreement Date
Contracted Works
Agreed Price
Completion Date
Payment Terms
Site Address
Scope of Works
Project Timeline
Outstanding Works
Defective Works
Completion Certificate
Sign-off Documentation
Quality Standards
Service Level Requirements
Response Time
Working Days
Practical Completion
Remedial Works
Compensation Amount
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
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