Complaint Letter For Computer Not Working Properly for the United Kingdom

Complaint Letter For Computer Not Working Properly Template for England and Wales

A formal complaint letter used in England and Wales to address issues with a malfunctioning computer, drafted in accordance with UK consumer protection laws. The document outlines the specific problems experienced with the computer, includes relevant purchase information, and requests specific remedies as provided for under the Consumer Rights Act 2015 and related legislation. It serves as a formal record of the complaint and can be used as evidence if the matter escalates to legal proceedings.

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What is a Complaint Letter For Computer Not Working Properly?

A Complaint Letter For Computer Not Working Properly is essential when formal documentation of computer issues is required under English and Welsh law. This document is typically used after informal attempts to resolve the issue have failed but before legal action is considered. It includes specific details about the purchase, clear description of the problems, reference to relevant consumer rights, and requested remedies. The letter should be written in accordance with UK consumer protection legislation, particularly the Consumer Rights Act 2015, and serves as a formal record of the complaint that may be needed for future reference or legal proceedings.

What sections should be included in a Complaint Letter For Computer Not Working Properly?

1. Recipient Details: Full name and address of the company/retailer, including any reference numbers

2. Purchase Information: Date of purchase, order/invoice number, cost, and product details

3. Problem Description: Clear explanation of the computer's faults and when they started

4. Previous Contact: Details of any previous communications about the issue

5. Legal Rights: Reference to relevant consumer protection laws and rights

6. Specific Request: Clear statement of what resolution you're seeking and timeframe for response

What sections are optional to include in a Complaint Letter For Computer Not Working Properly?

1. Warranty Information: Details of any warranty or guarantee if the product is still covered

2. Third-party Assessment: Information from professional assessment of the computer's issues

3. Financial Impact: Description of any additional costs or losses incurred due to the faulty product

What schedules should be included in a Complaint Letter For Computer Not Working Properly?

1. Proof of Purchase: Copy of receipt, invoice, or order confirmation

2. Photographic Evidence: Images showing the defect if visible

3. Communication Records: Copies of previous emails, letters, or records of phone calls about the issue

4. Technical Reports: Any professional assessments or repair reports documenting the issues

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

England and Wales

Publisher

Genie AI

Document Type

Complaint Letter

Cost

Free to use
Industries

Consumer Rights Act 2015: Primary legislation for consumer rights in England and Wales. Requires goods to be of satisfactory quality, fit for purpose, and as described. Provides remedies including repair, replacement, refund, or price reduction.

Sale of Goods Act 1979: Historical legislation providing consumer protections for goods purchased before October 2015, when the Consumer Rights Act came into effect.

Consumer Contracts Regulations 2013: Governs information requirements and cancellation rights for consumer contracts, particularly relevant for online purchases. Includes 14-day cooling-off period.

Electronic Commerce Regulations 2002: Regulates electronic commerce transactions and provides specific protections for online purchases of goods and services.

Supply of Goods and Services Act 1982: Legislation covering situations where both goods and services are provided together, ensuring quality standards for both components.

Consumer Protection from Unfair Trading Regulations 2008: Protects consumers against unfair commercial practices, misleading actions or omissions, and aggressive sales tactics in the marketplace.

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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