Complaint Letter About Hospital Service Template for England and Wales

A Complaint Letter About Hospital Service is a formal document used when patients or their representatives need to raise concerns about healthcare services received in England and Wales. This document is essential for maintaining healthcare standards and ensuring patient rights are protected under the NHS Constitution and relevant healthcare legislation. It should be used when informal resolution attempts have been unsuccessful or when the severity of the issue requires formal documentation. The letter typically includes patient details, incident specifics, impact of the issue, and desired outcomes, while following the structured NHS complaints procedure framework.

1. Personal Details: Your name, address, contact information, and NHS number if available

2. Incident Details: Date, time, location, and department where the incident occurred

3. Description of Issue: Clear and factual account of what happened

4. Previous Communications: Reference to any previous contact about this issue

5. Specific Concerns: Bullet-pointed list of specific issues being complained about

6. Desired Outcome: Clear statement of what you want to achieve through the complaint