Define: Major Problem
Major Problem means a substantial issue causing significant hampering to service or software usage, yet allowing partial functioning
Major Problem means a substantial issue causing significant hampering to service or software usage, yet allowing partial functioning.
Relevant Circumstances
- System or software malfunction, disruption, or failure
- Downgraded functionality of a digital product, software, or service
- Adverse impact on user experience or performance
Relevant Sectors
- Technology
- eCommerce
- Information Services