1. Business Continuity: Disaster recovery and business continuity procedures, required for critical production services

2. Security Requirements: Specific security measures and compliance requirements, necessary for sensitive production environments

3. Change Management: Procedures for implementing service or specification changes, recommended for complex production environments

4. Intellectual Property Rights: IP ownership and licensing provisions, needed when custom solutions are developed

5. Insurance: Insurance requirements and coverage levels, important for high-risk production services

6. Exit Management: Detailed transition procedures at contract end, recommended for complex or critical services

7. Environmental Requirements: Environmental compliance and sustainability measures, relevant for production services with environmental impact

8. Quality Management: Quality control procedures and certifications, important for regulated industries

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement criteria

2. Schedule 2 - Performance Metrics: Specific KPIs, measurement methodologies, and reporting formats

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Operational Procedures: Standard operating procedures and workflow processes

5. Schedule 5 - Technical Requirements: Infrastructure and technical specifications

6. Schedule 6 - Contact Matrix: Key personnel and escalation procedures

7. Schedule 7 - Report Templates: Standard formats for various required reports

8. Appendix A - Incident Categories: Classification and definition of various incident types

9. Appendix B - Response Time Matrix: Detailed response and resolution time requirements by incident type