1. Disaster Recovery: Required for critical services, detailing recovery procedures and contingency plans

2. Change Management: Include when services may require significant modifications during the contract term

3. Compliance with Industry Standards: Necessary for regulated industries or specific technical standards

4. Third-Party Subcontractors: Include when service provider may use subcontractors

5. Insurance Requirements: Include for high-risk or high-value services

6. Intellectual Property Rights: Required when services involve creation or use of intellectual property

7. Exit Management: Include for complex services requiring transition planning

8. Business Continuity: Important for critical business services

9. Environmental Requirements: Include for services with environmental impact or sustainability requirements

1. Service Level Metrics: Detailed technical specifications of service levels and measurement methodologies

2. Price and Payment Schedule: Detailed pricing, payment terms, and service credit calculations

3. Technical Requirements: Technical specifications and requirements for service delivery

4. Support Procedures: Detailed procedures for support services and escalation processes

5. Data Processing Agreement: Required under GDPR for services involving personal data processing

6. Security Requirements: Detailed security protocols and requirements

7. Contact Matrix: Key contacts and escalation procedures for both parties

8. Service Credits Calculation: Detailed methodology for calculating service credits and penalties

9. Reporting Templates: Standard templates for required service level reports