1. Personnel Requirements: Used when specific qualifications or security clearances are required for service delivery personnel

2. Compliance with Laws: Detailed section required when services are subject to specific regulatory requirements

3. Disaster Recovery: Required for critical services or when business continuity is essential

4. Change Management: Include when services may require frequent modifications or adjustments

5. Audit Rights: Important for regulated industries or when compliance verification is necessary

6. Subcontracting: Include when service provider may need to engage subcontractors

7. Transfer of Employees: Required when service provision involves transfer of employees under German law

8. Non-Competition: Include when protecting against competitive activities is crucial

9. Insurance Requirements: Detailed section needed for high-risk services or significant liability exposure

10. Exit Management: Important for complex services requiring detailed transition arrangements

1. Service Description Schedule: Detailed technical and operational specifications of services

2. Service Levels and KPIs: Detailed performance metrics, measurement methods, and remedies

3. Fee Schedule: Detailed pricing, payment terms, and calculation methods

4. Personnel Schedule: Key personnel, qualifications, and replacement procedures

5. Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures

6. Security Requirements: IT and physical security requirements and procedures

7. Change Control Procedure: Process for requesting and implementing changes to services

8. Approved Subcontractors: List of pre-approved subcontractors and their roles

9. Business Continuity Plan: Disaster recovery and business continuity procedures

10. Exit Plan: Detailed procedures for service transition upon termination