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1. Parties: Identification and details of the service provider and client, including registration numbers and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Services: Detailed description of services to be provided, including scope and deliverables
5. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
6. Fees and Payment: Service fees, payment terms, invoicing process, and late payment consequences
7. Service Provider Obligations: Key responsibilities and commitments of the service provider
8. Client Obligations: Key responsibilities and commitments of the client
9. Data Protection: GDPR compliance and data handling requirements
10. Confidentiality: Protection of confidential information and trade secrets
11. Intellectual Property: Ownership and usage rights of IP created or used during service provision
12. Liability and Indemnification: Limitation of liability and indemnification obligations
13. Force Majeure: Provisions for unforeseen circumstances preventing performance
14. Governing Law and Jurisdiction: Confirmation of Maltese law governance and jurisdiction for disputes
15. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Service Levels: Include when specific performance metrics and standards need to be maintained
2. Change Control: Include for services that may require scope or specification changes during the term
3. Personnel: Include when specific staff or qualifications are crucial to service delivery
4. Insurance: Include when specific insurance coverage is required for service provision
5. Audit Rights: Include when client needs rights to audit service provider's performance or compliance
6. Business Continuity: Include for critical services requiring disaster recovery planning
7. Anti-Bribery and Corruption: Include for high-value contracts or public sector clients
8. Exit Management: Include for complex services requiring transition planning at termination
1. Schedule 1 - Service Specification: Detailed technical specifications of services to be provided
2. Schedule 2 - Service Levels: Detailed performance metrics, measurement methods, and remedies
3. Schedule 3 - Charges: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Key Personnel: Details of key staff assigned to provide the services
5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms
6. Appendix A - Change Request Form: Template for requesting and documenting service changes
7. Appendix B - Service Report Template: Template for regular service performance reporting
Applicable Law
Business Day
Charges
Client
Client Data
Commencement Date
Confidential Information
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
Notice
Personal Data
Personnel
Service Credits
Service Levels
Services
Service Provider
Service Recipient
Specification
Term
Third Party
Working Hours
Change Request
Dispute
Exit Plan
Losses
Renewal Period
Representatives
Service Location
Service Reports
Termination Date
VAT
Services
Duration
Service Provider Obligations
Client Obligations
Fees and Payment
Invoicing
Service Levels
Key Performance Indicators
Change Control
Data Protection
Confidentiality
Intellectual Property
Personnel
Subcontracting
Non-Solicitation
Warranties
Anti-Bribery
Force Majeure
Termination
Consequences of Termination
Exit Management
Limitation of Liability
Indemnification
Insurance
Assignment and Novation
Third Party Rights
Notice
Waiver
Severability
Entire Agreement
Variation
Counterparts
Dispute Resolution
Governing Law and Jurisdiction
Professional Services
Information Technology
Management Consulting
Financial Services
Healthcare
Real Estate
Manufacturing
Retail
Telecommunications
Education
Logistics
Business Process Outsourcing
Legal
Procurement
Operations
Commercial
Finance
Compliance
Risk Management
Business Development
Project Management
Account Management
Service Delivery
Chief Executive Officer
Chief Operating Officer
Chief Financial Officer
General Counsel
Legal Counsel
Commercial Director
Procurement Manager
Operations Manager
Contract Manager
Business Development Manager
Project Manager
Account Manager
Service Delivery Manager
Compliance Officer
Risk Manager
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