1. Service Levels: Detailed service level agreements (SLAs) and performance metrics - include when specific performance standards are crucial

2. Change Control: Procedures for managing changes to services or terms - include for long-term or complex service arrangements

3. Insurance: Insurance requirements and obligations - include for high-risk services or when significant liability concerns exist

4. Audit Rights: Client's rights to audit service provider's performance - include when compliance or quality verification is important

5. Business Continuity: Disaster recovery and business continuity requirements - include for critical business services

6. Anti-Corruption: Anti-bribery and corruption provisions - include when dealing with public sector or high-risk jurisdictions

7. Staff and Subcontractors: Requirements for service provider's personnel and subcontracting rights - include when service delivery depends heavily on specific personnel

8. Non-Competition: Restrictions on competitive activities - include when sharing sensitive business information or methods

9. Marketing Rights: Rights to use customer name/logo for marketing - include when reference rights are desired

1. Schedule 1 - Service Description: Detailed technical or operational specifications of the services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: List of key staff members and their roles in service delivery

5. Schedule 5 - Data Processing Agreement: Detailed terms for handling personal data in compliance with privacy laws

6. Schedule 6 - Change Request Form: Template for requesting and documenting changes to services

7. Appendix A - Contact Details: Contact information for key representatives and escalation points

8. Appendix B - Required Insurance Coverage: Specific insurance types and coverage levels required