The Letter To Complain About Non Delivery Of Goods is a crucial document used when purchased goods have not been delivered according to agreed terms. This document is governed by Swiss law, particularly the Swiss Code of Obligations (OR), which provides specific provisions regarding delivery obligations and breach of contract. It should be used when formal communication is necessary after a significant delay or complete failure in delivery, typically after informal attempts to resolve the issue have been unsuccessful. The letter must include specific details about the order, agreed delivery terms, and clear demands for resolution. It serves as both a formal complaint and potential evidence in any subsequent legal proceedings, making it essential for establishing a documented trail of the issue. The document is particularly important in Swiss business contexts, where formal written communication is highly valued in commercial relationships.
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1. Sender and Recipient Details: Full contact information including name, address, and reference numbers for both parties
2. Order Reference: Clear identification of the order including order number, date, and any relevant transaction references
3. Order Details: Specific details of the goods ordered, including quantity, description, and agreed price
4. Delivery Terms: Original agreed delivery date/timeline and terms of delivery
5. Description of Breach: Clear statement of the non-delivery issue and how it deviates from the agreement
6. Impact Statement: Brief description of how the non-delivery has affected your business/situation
7. Remedy Request: Clear statement of what action you expect (delivery, refund, etc.) and by when
8. Closing Statement: Professional closing including deadline for response and potential next steps
1. Previous Communications: Summary of any previous attempts to resolve the issue, to be included if there have been prior communications
2. Legal Rights Reference: Reference to relevant legal provisions, to be included if escalation seems likely
3. Compensation Claim: Details of additional costs or losses incurred, to be included if seeking compensation beyond refund/delivery
4. Alternative Resolution Proposal: Suggested alternative solutions, to be included if willing to accept alternative arrangements
1. Copy of Original Order: Proof of the original order and payment
2. Delivery Agreement: Documentation showing agreed delivery terms and dates
3. Payment Evidence: Proof of payment such as bank transfer receipts or invoices
4. Communication Log: Copies of relevant previous emails or correspondence regarding the order
5. Shipping Documents: Any tracking numbers or shipping documentation provided
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