Document background
The Service Framework Agreement is designed for businesses operating in Canada that require a structured approach to managing ongoing service relationships. It is particularly useful when a customer anticipates requiring multiple services from the same provider over time, or when services need to be flexibly scaled up or down. The agreement provides a master framework that governs all subsequent service orders, eliminating the need to negotiate full terms for each new service engagement. This type of agreement typically includes mechanisms for service ordering, pricing, performance standards, and risk allocation, while ensuring compliance with Canadian federal and provincial laws. It's commonly used in professional services, technology, and outsourcing arrangements where services evolve over time and require clear governance structures.
