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Service Framework Agreement
"Need a Service Framework Agreement for our IT consultancy business to provide software development services to Singapore-based clients, with specific focus on data protection compliance and ability to add multiple statements of work over time."
1. Parties: Details of contracting parties and their registered addresses
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used tHRoughout the agreement
4. Services: Scope and description of services to be provided
5. Term and Termination: Duration and termination provisions
6. Charges and Payment: Pricing, payment terms and invoicing
7. Service Levels: Performance standards and metrics
8. Intellectual Property: IP ownership and licensing provisions
9. Confidentiality: Protection of confidential information
10. Liability and Indemnities: Risk allocation between parties
1. Data Protection: PDPA compliance provisions when personal data processing is involved
2. Change Control: Process for managing changes to services in complex or long-term arrangements
3. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
4. Anti-Bribery: Compliance with anti-corruption laws for international services or public sector contracts
1. Schedule 1 - Service Description: Detailed specification of services
2. Schedule 2 - Charges: Detailed pricing structure and rate card
3. Schedule 3 - Service Levels: Detailed performance metrics and measurement
4. Schedule 4 - Key Personnel: Details of key staff and roles for critical service delivery
5. Schedule 5 - Data Processing Agreement: PDPA compliance details for personal data processing
Authors
Applicable Law
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Materials
Data Protection Laws
Deliverables
Force Majeure Event
Good Industry Practice
Group
Intellectual Property Rights
Key Personnel
Notice
Personal Data
Service Credits
Service Levels
Services
Service Provider
Statement of Work
Term
Termination Date
Working Hours
Appointment
Term and Termination
Services
Service Levels
Change Control
Charges and Payment
Customer Obligations
Service Provider Obligations
Staff and Key Personnel
Intellectual Property Rights
Data Protection
Confidentiality
Audit Rights
Anti-Bribery and Corruption
Force Majeure
Liability and Indemnities
Insurance
Assignment and Subcontracting
Dispute Resolution
Notices
Entire Agreement
Variation
Waiver
Severability
Third Party Rights
Governing Law and Jurisdiction
Business Continuity
Records and Reports
Regulatory Compliance
Exit Management
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