The Residential Service Agreement serves as a legally binding contract between service providers and residential customers in Canada. It is designed for businesses providing ongoing services to residential properties, such as maintenance, utilities, security, or regular household services. This agreement template incorporates essential elements required by Canadian federal and provincial consumer protection laws, including mandatory cooling-off periods, cancellation rights, and privacy protections under PIPEDA. The document includes comprehensive sections covering service specifications, payment terms, provider and customer obligations, and dispute resolution procedures, making it suitable for various residential service contexts while ensuring regulatory compliance.

1. Parties: Identification of the service provider and the residential customer, including full legal names and contact information

2. Background: Brief context explaining the purpose of the agreement and the nature of the residential services to be provided

3. Definitions: Clear definitions of key terms used throughout the agreement

4. Services Description: Detailed description of the services to be provided, including scope, frequency, and standard of service

5. Term and Renewal: Duration of the agreement and conditions for renewal or extension

6. Fees and Payment Terms: Service fees, payment schedule, accepted payment methods, and late payment consequences

7. Provider Obligations: Specific responsibilities and commitments of the service provider

8. Customer Obligations: Responsibilities and requirements of the customer, including access and cooperation

9. Service Standards: Quality standards and performance metrics for service delivery

10. Cancellation Rights: Customer's statutory and contractual rights to cancel the service, including cooling-off period

11. Termination: Conditions and process for ending the agreement by either party

12. Privacy and Data Protection: Handling of personal information in compliance with PIPEDA and provincial privacy laws

13. Liability and Insurance: Limitation of liability, indemnification, and insurance requirements

14. Dispute Resolution: Process for handling complaints and resolving disputes

15. General Provisions: Standard legal clauses including governing law, entire agreement, and amendments