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General Service Agreement

General Service Agreement Template for Belgium

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Key Requirements PROMPT example:

General Service Agreement

"I need a General Service Agreement under Belgian law for my IT consulting company to provide cloud migration services to a financial institution, with specific emphasis on data protection and security requirements, starting from March 2025."

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Document background
The General Service Agreement serves as a fundamental contract template for businesses operating in Belgium, designed to govern the provision of professional services between commercial entities. This document is essential when establishing formal service relationships and requires careful consideration of Belgian legal requirements, including the reformed Civil Code, commercial law, and EU regulations such as GDPR. It typically includes detailed provisions on service scope, performance standards, payment terms, liability, and termination rights, while incorporating specific Belgian law concepts and requirements. The agreement is particularly valuable for ongoing service relationships where clear terms, obligations, and risk allocation need to be established within the Belgian legal framework.
Suggested Sections

1. Parties: Identification and details of the contracting parties, including registered addresses and company registration numbers

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided, including deliverables and performance standards

5. Term and Commencement: Duration of the agreement and effective date

6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and VAT considerations

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Client's Obligations: Key responsibilities and commitments of the client

9. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP

10. Confidentiality: Protection and handling of confidential information

11. Data Protection: GDPR compliance and data handling requirements

12. Liability and Indemnification: Limitation of liability and indemnification obligations

13. Force Majeure: Handling of events beyond reasonable control

14. Termination: Grounds for termination and termination procedures

15. Consequences of Termination: Post-termination obligations and rights

16. Notices: Communication methods and contact details for formal notices

17. Governing Law and Jurisdiction: Belgian law application and jurisdiction for disputes

Optional Sections

1. Service Levels: Specific performance metrics and service level agreements, used when quantifiable service standards are required

2. Insurance: Insurance requirements and coverage levels, important for high-risk services

3. Non-Competition: Restrictions on competitive activities, used when protecting market position is crucial

4. Non-Solicitation: Restrictions on soliciting employees or clients, used to protect business relationships

5. Compliance with Laws: Specific regulatory compliance requirements, important for regulated industries

6. Audit Rights: Right to audit service provider's performance and records, useful for complex or high-value services

7. Business Continuity: Disaster recovery and business continuity requirements, important for critical services

8. Change Control: Procedures for changing service scope or terms, useful for long-term or complex services

9. Environmental Requirements: Environmental compliance and sustainability requirements, relevant for services with environmental impact

Suggested Schedules

1. Schedule 1 - Service Description: Detailed specification of services including methodologies, processes, and deliverables

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed service level agreements, KPIs, and measurement methods

4. Schedule 4 - Contact Details: Key personnel and escalation contacts for both parties

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and requirements

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Form of Change Order: Template for documenting and approving changes to services

8. Appendix C - Compliance Requirements: Specific regulatory or compliance requirements applicable to the services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Applicable Law
Business Day
Charges
Client
Client Materials
Confidential Information
Data Protection Laws
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Personal Data
Representatives
Services
Service Levels
Service Provider
Service Provider Materials
Specifications
Term
Third Party
Working Hours
Change Order
Affiliate
Background IP
Foreground IP
Losses
Material Breach
Personnel
Project
Quality Standards
Schedule
Service Credits
Service Location
Start Date
Termination Date
VAT
Work Product
Clauses
Interpretations
Services
Term and Duration
Service Provider Obligations
Client Obligations
Charges and Payment
Service Levels
Key Personnel
Personnel Requirements
Quality Standards
Record Keeping
Audits
Performance Review
Intellectual Property Rights
Data Protection
Confidentiality
Security Requirements
Anti-Bribery
Modern Slavery
Force Majeure
Change Control
Subcontracting
Assignment and Transfer
Liability
Indemnification
Insurance
Termination Rights
Termination Consequences
Exit Management
Business Continuity
Dispute Resolution
Notices
Entire Agreement
Severability
Waiver
Variation
Third Party Rights
Governing Law
Jurisdiction
Non-Competition
Non-Solicitation
Compliance with Laws
Environmental Requirements
Health and Safety
Warranties
Representations
Relevant Industries

Information Technology

Professional Services

Management Consulting

Facilities Management

Business Process Outsourcing

Healthcare Services

Engineering Services

Marketing and Advertising

Financial Services

Education and Training

Logistics and Supply Chain

Real Estate Services

Environmental Services

Research and Development

Relevant Teams

Legal

Procurement

Operations

Commercial

Finance

Compliance

Risk Management

Project Management

Business Development

Account Management

Service Delivery

Relevant Roles

Legal Counsel

Procurement Manager

Contract Manager

Commercial Director

Operations Manager

Business Development Manager

Compliance Officer

Risk Manager

Project Manager

Account Manager

Service Delivery Manager

Chief Financial Officer

Chief Operating Officer

General Manager

Head of Legal

Head of Procurement

Industries
Belgian Civil Code (2020 Reform): The fundamental law governing contracts in Belgium, including formation, validity, interpretation, and termination of contracts. The new reform particularly affects Books 1 (General Provisions) and 5 (Obligations).
Belgian Code of Economic Law: Regulates business-to-business relationships, unfair contract terms, and commercial practices in Belgium.
Belgian Value Added Tax Code: Governs VAT obligations for service provisions, including rates, invoicing requirements, and reporting obligations.
Belgian Company Code and Associations Code: Provides framework for business entities and their operations, including representation and liability aspects.
Act on Market Practices and Consumer Protection: Relevant if the service agreement involves any B2C elements, governing fair commercial practices and consumer rights.
EU General Data Protection Regulation (GDPR): Must be considered if the service agreement involves processing of personal data, as it's directly applicable in Belgium.
Belgian Law on the Protection of Fair Competition: Relevant for non-compete clauses and protection of business secrets within the service agreement.
Belgian Labor Law: Important to ensure the service agreement doesn't inadvertently create an employment relationship and complies with independent contractor regulations.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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