1. Business Continuity: Disaster recovery and business continuity requirements, used when service disruption could significantly impact operations

2. Security Requirements: Specific security protocols and compliance requirements, needed for services involving sensitive data or systems

3. Compliance with Standards: Industry-specific standards compliance requirements, included when regulated industries are involved

4. Intellectual Property: IP ownership and licensing provisions, needed when services involve creation or use of intellectual property

5. Personnel Requirements: Specific staffing, qualification, or security clearance requirements, used when service quality depends on staff capabilities

6. Third-Party Subcontractors: Rules and approval processes for subcontractor use, included when subcontracting is anticipated

7. Data Protection: Specific data handling and privacy requirements, needed when personal or sensitive data is involved

8. Insurance Requirements: Specific insurance coverage requirements, included for high-risk or high-value services

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methodologies, and targets

3. Schedule 3 - Price Schedule: Detailed pricing information, rate cards, and payment terms

4. Schedule 4 - Service Credit Calculations: Formulas and examples for calculating service credits

5. Schedule 5 - Reporting Requirements: Templates and specifications for required service level reports

6. Schedule 6 - Escalation Procedures: Detailed procedures for issue escalation and emergency responses

7. Schedule 7 - Transition Plan: Implementation and transition timeline and requirements

8. Appendix A - Contact Details: Key contacts and notification requirements for both parties