The Order Cancellation Letter Due To Delay is a crucial business document used in Australian jurisdictions when a buyer needs to formally terminate an order due to excessive or unreasonable delays in delivery or performance. This document is essential for both business-to-business and business-to-consumer transactions, protected under the Australian Consumer Law (ACL) and relevant state Fair Trading Acts. It serves as an official record of the cancellation, protecting the buyer's rights while following proper business protocol. The letter typically includes order details, delay documentation, legal justification for cancellation, and instructions for refunds or returns. It's particularly important in situations where delivery timeframes have been breached, and the buyer wishes to exercise their right to cancel while maintaining proper documentation for legal and business purposes.

1. Recipient Details: Full name, title, company name, and address of the supplier/vendor

2. Reference Information: Order number, date of original order, and any relevant customer reference numbers

3. Original Order Details: Brief description of ordered items, quantities, and agreed delivery timeframe

4. Delay Timeline: Chronological account of delays and any relevant communication history

5. Cancellation Statement: Clear and unambiguous statement of order cancellation due to delay

6. Legal Basis: Reference to relevant terms of sale, contract clauses, or consumer rights supporting the cancellation

7. Required Actions: Specific actions required from the supplier (e.g., refund processing)

8. Closing: Professional closing with contact information for further communication