1. Disaster Recovery: Detailed disaster recovery and business continuity procedures, required for critical services

2. Change Management: Procedures for implementing service or infrastructure changes, useful for complex service arrangements

3. Transition Services: Provisions for service transition at start and end of agreement, important for complex implementations

4. Intellectual Property Rights: Detailed IP ownership and licensing terms, necessary when custom solutions are developed

5. Third-Party Services: Terms governing subcontractors and third-party service providers

6. Service Improvement: Processes for continuous service improvement and technology updates

7. Compliance Requirements: Industry-specific compliance requirements, necessary for regulated industries

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Service Credits Calculation: Detailed methodology for calculating service credits and penalties

3. Schedule 3 - Pricing and Payment Terms: Detailed pricing structure, rates, and payment procedures

4. Schedule 4 - Technical Requirements: Detailed technical specifications and requirements for service delivery

5. Schedule 5 - Support Procedures: Detailed support procedures, escalation matrix, and contact information

6. Schedule 6 - Security Standards: Detailed security requirements, protocols, and compliance standards

7. Schedule 7 - Service Reports: Templates and specifications for service level reporting

8. Appendix A - Definitions: Extended list of technical terms and definitions

9. Appendix B - Contact Details: List of key contacts and escalation points for both parties