1. Change Management: Procedures for handling changes to scope, timeline, or deliverables - include when project complexity suggests likely changes

2. Training and Knowledge Transfer: Requirements for training staff and transferring knowledge - include when implementation requires significant user training

3. Service Levels: Performance metrics and service level requirements - include when ongoing performance standards are crucial

4. Business Continuity: Provisions for ensuring business continuity during implementation - include for critical system implementations

5. Data Protection and Privacy: Specific provisions for handling personal or sensitive data - include when implementation involves data processing

6. Third Party Dependencies: Management of third-party suppliers or dependencies - include when implementation relies on external vendors

7. Post-Implementation Support: Terms for support after implementation completion - include when ongoing support is needed

8. Security Requirements: Specific security standards and compliance requirements - include for implementations involving sensitive systems or data

9. Insurance: Specific insurance requirements - include for high-risk implementations

1. Schedule 1 - Implementation Plan: Detailed project plan including timeline, milestones, and resource allocation

2. Schedule 2 - Technical Specifications: Detailed technical requirements and specifications for the implementation

3. Schedule 3 - Acceptance Testing Procedures: Detailed procedures and criteria for acceptance testing

4. Schedule 4 - Pricing and Payment Schedule: Detailed breakdown of costs, payment milestones, and payment terms

5. Schedule 5 - Service Levels and KPIs: Detailed performance metrics and measurement criteria

6. Schedule 6 - Personnel and Resources: Key personnel, roles, and resource commitments from both parties

7. Appendix A - Change Request Template: Standard template for requesting and documenting changes

8. Appendix B - Required Documentation: List and templates of required project documentation

9. Appendix C - Contact Details: Contact information for key stakeholders and escalation paths