Standard Service Agreement for United Arab Emirates

Standard Service Agreement Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes the terms and conditions for the provision of services between two or more parties. This document incorporates specific UAE legal requirements, including provisions aligned with UAE Federal Laws covering commercial transactions, labor relations, and data protection. The agreement details the scope of services, payment terms, performance standards, and obligations of all parties while ensuring compliance with local regulations and business practices. It includes necessary provisions for dispute resolution within the UAE legal framework and can be adapted for various service industries while maintaining its enforceability under UAE jurisdiction.

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What is a Standard Service Agreement?

The Standard Service Agreement is a fundamental legal document used in the United Arab Emirates for establishing and governing service relationships between businesses or individuals. This template is designed to comply with UAE Federal Laws, including the Civil Transactions Law, Commercial Transactions Law, and other relevant regulations. It is particularly useful when engaging service providers, consultants, or contractors for various business purposes, whether short-term projects or ongoing services. The agreement covers essential elements such as service scope, payment terms, performance metrics, and dispute resolution mechanisms, while incorporating specific UAE legal requirements such as local sponsor provisions (where applicable) and compliance with Islamic law principles. This document serves as a robust foundation for service relationships in the UAE market, providing clear guidelines and protections for all parties involved while ensuring alignment with local business practices and regulatory requirements.

What sections should be included in a Standard Service Agreement?

1. Parties: Identification of the service provider and service recipient, including full legal names, addresses, and registration details as per UAE requirements

2. Background: Context of the agreement, brief description of the parties' business activities, and purpose of entering into the service agreement

3. Definitions: Detailed definitions of key terms used throughout the agreement, ensuring clarity and compliance with UAE legal terminology

4. Scope of Services: Detailed description of services to be provided, including specific deliverables and performance standards

5. Term and Duration: Period of the agreement, including start date, duration, and renewal provisions

6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and payment methods in compliance with UAE banking regulations

7. Obligations of Service Provider: Detailed responsibilities and commitments of the service provider, including quality standards and compliance requirements

8. Obligations of Client: Client's responsibilities, including provision of necessary information, access, and cooperation

9. Confidentiality: Provisions for protecting confidential information and trade secrets in accordance with UAE law

10. Intellectual Property Rights: Ownership and usage rights of intellectual property created or used during service provision

11. Liability and Indemnification: Limitations of liability and indemnification obligations compliant with UAE civil law

12. Termination: Grounds and procedures for termination, including notice periods and consequences

13. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction of UAE courts

14. Force Majeure: Events constituting force majeure and their consequences under UAE law

15. Notices: Methods and requirements for formal communications between parties

16. General Provisions: Standard boilerplate clauses including severability, entire agreement, and amendments

What sections are optional to include in a Standard Service Agreement?

1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Compliance with Islamic Law: Necessary when parties require explicit Shariah compliance

3. Insurance: Required for high-risk services or when specific insurance coverage is necessary

4. Non-Competition: Include when protecting against competitive activities is crucial

5. Service Level Agreement (SLA): Required for technical or ongoing services with specific performance metrics

6. Change Control: Include for complex services where scope changes are likely

7. Personnel Requirements: Necessary when specific qualifications or security clearances are required

8. Anti-Corruption and Sanctions: Important for international services or government-related contracts

What schedules should be included in a Standard Service Agreement?

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Performance metrics, KPIs, and measurement criteria

4. Schedule 4 - Contact Details: Key personnel and authorized representatives of both parties

5. Schedule 5 - Required Documentation: List of necessary permits, licenses, and certifications

6. Appendix A - Data Processing Terms: Specific terms for handling personal or sensitive data

7. Appendix B - Form of Change Order: Template for documenting and approving changes to services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Genie AI

Document Type

Service Agreement

Cost

Free to use
Clauses
Relevant Industries

Information Technology

Professional Services

Consulting

Facilities Management

Healthcare

Education

Construction

Real Estate

Financial Services

Telecommunications

Manufacturing

Logistics

Marketing and Advertising

Engineering

Security Services

Relevant Teams

Legal

Procurement

Operations

Commercial

Finance

Compliance

Risk Management

Business Development

Sales

Project Management

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Business Development Manager

Operations Director

Commercial Manager

Project Manager

Compliance Officer

Risk Manager

Chief Financial Officer

Chief Operating Officer

General Manager

Managing Director

Sales Director

Account Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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