Delivery Partner Agreement for United Arab Emirates

Delivery Partner Agreement Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes and regulates the relationship between a service provider company and its delivery partners. This document outlines the terms and conditions for delivery services, including operational requirements, service levels, compensation structures, and compliance with UAE federal and emirate-level regulations. It addresses key aspects such as liability, insurance requirements, data protection, and dispute resolution while ensuring alignment with UAE commercial law and transportation regulations. The agreement is structured to protect both parties' interests while maintaining flexibility for various delivery service models within the UAE market.

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What is a Delivery Partner Agreement?

The Delivery Partner Agreement serves as a fundamental legal framework for businesses operating in the UAE's growing delivery and logistics sector. This document is essential when establishing formal relationships with delivery partners, whether they are individuals or companies, and is particularly relevant in the context of the UAE's expanding e-commerce and digital service economy. The agreement encompasses crucial elements such as service terms, operational requirements, compensation structures, and compliance with UAE federal and emirate-level regulations, including those related to transportation, commerce, and electronic transactions. It is designed to address the specific requirements of the UAE market while providing sufficient flexibility to accommodate various business models, from traditional delivery services to technology-enabled platforms. The document ensures proper risk allocation, defines clear performance metrics, and establishes robust operational procedures while maintaining compliance with UAE labor laws and commercial regulations.

What sections should be included in a Delivery Partner Agreement?

1. Parties: Identification and details of the contracting parties - the service provider and the delivery partner

2. Background: Context of the agreement, business relationship, and purpose of the partnership

3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation

4. Appointment and Scope: Terms of appointment of the delivery partner and scope of services to be provided

5. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination

6. Delivery Partner Obligations: Detailed responsibilities and commitments of the delivery partner

7. Company Obligations: Responsibilities and commitments of the company engaging the delivery partner

8. Service Levels: Performance standards, KPIs, and service quality requirements

9. Fees and Payment Terms: Compensation structure, payment schedules, and related financial terms

10. Insurance and Liability: Insurance requirements and allocation of risks and liabilities

11. Confidentiality: Protection and handling of confidential information

12. Data Protection: Compliance with data protection laws and data handling requirements

13. Intellectual Property: Ownership and usage rights of intellectual property

14. Force Majeure: Provisions for handling events beyond reasonable control

15. Governing Law and Jurisdiction: Applicable law and jurisdiction for dispute resolution

16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

What sections are optional to include in a Delivery Partner Agreement?

1. Technology Integration: Details of technical integration requirements when specific software or systems are used

2. White Labeling: Terms for white-labeled services where delivery partner operates under company branding

3. Training Requirements: Specific training obligations when company requires standardized training

4. Equipment Provisions: Terms regarding provided equipment when company supplies specific tools or vehicles

5. Exclusivity: Exclusivity terms when partnership requires exclusive service provision

6. Customer Feedback and Ratings: Handling of customer feedback systems when rating systems are implemented

7. Sustainable Practices: Environmental and sustainability requirements when part of company policy

8. Subcontracting: Terms for subcontracting when delivery partner is allowed to subcontract services

What schedules should be included in a Delivery Partner Agreement?

1. Schedule 1 - Service Specifications: Detailed description of delivery services, including coverage areas and service types

2. Schedule 2 - Fee Structure: Detailed breakdown of fees, commissions, and payment calculations

3. Schedule 3 - Service Level Requirements: Specific KPIs, performance metrics, and measurement methodologies

4. Schedule 4 - Operating Procedures: Standard operating procedures and delivery protocols

5. Schedule 5 - Insurance Requirements: Detailed insurance coverage requirements and minimum limits

6. Schedule 6 - Technology Specifications: Technical requirements and specifications for system integration

7. Schedule 7 - Compliance Requirements: Specific regulatory and compliance requirements including vehicle standards

8. Appendix A - Required Documents: List of required licenses, permits, and documentation

9. Appendix B - Contact Details: Key contact information for both parties

10. Appendix C - Incident Report Template: Standard format for reporting incidents and issues

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions
Clauses
Relevant Industries

E-commerce

Logistics and Transportation

Food and Beverage

Retail

Technology

Healthcare

Fashion and Apparel

Grocery and Supermarkets

Pharmaceutical

Quick Commerce

Relevant Teams

Legal

Operations

Logistics

Procurement

Business Development

Compliance

Contract Management

Partner Relations

Supply Chain

Risk Management

Commercial

Relevant Roles

Legal Counsel

Operations Manager

Logistics Manager

Fleet Manager

Procurement Manager

Business Development Manager

Compliance Officer

Contract Manager

Partner Relations Manager

Supply Chain Manager

Risk Manager

General Counsel

Commercial Director

Chief Operating Officer

Head of Delivery Operations

Industries
UAE Federal Law No. 8 of 2020 on Organization of Commercial Register: Governs commercial registration requirements for businesses operating in the UAE, ensuring proper licensing and registration of delivery partners
UAE Federal Law No. 5 of 1985 (Civil Transactions Law): Contains fundamental principles of contract law, including formation, validity, and enforcement of contractual obligations
UAE Federal Law No. 18 of 1993 (Commercial Transactions Law): Regulates commercial transactions and business relationships between parties, including terms of trade and commercial obligations
UAE Federal Law No. 1 of 2006 on Electronic Commerce and Transactions: Governs electronic transactions and digital communications, relevant for online ordering systems and electronic documentation
UAE Federal Law No. 2 of 2015 on Commercial Companies: Regulates company formations and business structures, important for establishing the legal relationship between parties
UAE Federal Law No. 10 of 2018 on Food Safety: Sets standards for food safety and transportation, crucial if the delivery service includes food items
UAE Cabinet Resolution No. 58 of 2020 on Regulating Road Transport and Rental Vehicles: Provides regulations for transportation services and vehicles used in delivery operations
UAE Federal Law No. 8 of 1980 (Labor Law): Governs employment relationships, relevant if delivery partners are considered employees rather than independent contractors
Local Emirates Transportation Authority Regulations: Specific regulations from individual emirates regarding transportation and delivery services within their jurisdiction
UAE Consumer Protection Law Federal Law No. 24 of 2006: Protects consumer rights and sets standards for service delivery and customer protection
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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