The Conflict Resolution Agreement is a crucial document used in the United Arab Emirates business environment to establish clear, legally-binding procedures for resolving commercial disputes. It is particularly relevant in situations where parties wish to avoid immediate court litigation and prefer a structured approach to dispute resolution. The agreement, governed by UAE law including Federal Law No. 6 of 2018, typically incorporates escalating resolution mechanisms starting with good faith negotiations, proceeding through mediation, and culminating in arbitration if necessary. This document is essential for businesses operating in the UAE who wish to maintain business relationships while having a clear framework for addressing disagreements. It includes specific provisions for appointing mediators and arbitrators, conducting proceedings, maintaining confidentiality, and ensuring enforcement within the UAE legal system.

1. Parties: Identification and details of all parties entering into the agreement, including their legal status and addresses

2. Background: Context of the dispute or relationship between the parties, including any relevant history or previous agreements

3. Definitions: Clear definitions of key terms used throughout the agreement, including technical or legal terms

4. Purpose and Scope: Clear statement of the agreement's objectives and the scope of disputes covered

5. Good Faith Negotiations: Process and timeframe for initial direct negotiations between parties

6. Mediation Procedure: Detailed process for mediation, including mediator selection, timeframes, and conduct of mediation sessions

7. Arbitration Procedure: Comprehensive arbitration process if mediation fails, including tribunal composition, applicable rules, and seat of arbitration

8. Costs and Fees: Allocation of costs for different dispute resolution stages and professional fees

9. Confidentiality: Obligations regarding confidentiality of the dispute resolution process and any information shared

10. Notices: Process for serving notices and communications between parties

11. Governing Law and Jurisdiction: Specification of UAE law as governing law and relevant jurisdiction details

12. Term and Termination: Duration of the agreement and circumstances for termination

13. General Provisions: Standard clauses including severability, entire agreement, and amendments