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1. Parties: Identification of the contracting parties - the collection agency and the client company
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of collection services to be provided
5. Appointment and Authority: Terms of appointment and extent of authority granted to the collection agency
6. Compliance Requirements: Obligations to comply with UAE laws, regulations, and ethical collection practices
7. Fees and Commission Structure: Detailed breakdown of fees, commission rates, and payment terms
8. Operating Procedures: Standard procedures for debt collection, including communication protocols and documentation
9. Reporting Requirements: Regular reporting obligations and performance metrics
10. Confidentiality and Data Protection: Obligations regarding handling of sensitive information and compliance with data protection laws
11. Term and Termination: Duration of the agreement and circumstances for termination
12. Indemnification and Liability: Allocation of risks and responsibilities between parties
13. Governing Law and Jurisdiction: Specification of UAE law application and jurisdiction for disputes
14. Notice Provisions: Methods and requirements for formal communications between parties
1. Islamic Finance Compliance: Required when dealing with Islamic financial institutions or Sharia-compliant debt collection
2. International Collections: Required when the collection agency will pursue debtors outside the UAE
3. Special Account Handling: For specific types of accounts or unique collection requirements
4. Sub-contractor Provisions: Required when the collection agency may need to engage sub-contractors
5. Insurance Requirements: Detailed insurance obligations beyond standard coverage
6. Training and Certification: Required when specific staff training or certifications are necessary
7. Technology Integration: When specific software or technical integration is required between parties
8. Dispute Resolution Procedures: Detailed alternative dispute resolution procedures beyond standard court jurisdiction
1. Schedule A - Fee Structure: Detailed breakdown of all fees, commissions, and payment calculations
2. Schedule B - Operating Procedures Manual: Detailed collection procedures, scripts, and protocols
3. Schedule C - Compliance Checklist: List of regulatory requirements and compliance procedures
4. Schedule D - Service Level Agreements: Performance metrics and service level requirements
5. Schedule E - Approved Collection Methods: List of authorized collection practices and communication methods
6. Schedule F - Required Reports: Templates and specifications for required reports
7. Appendix 1 - Power of Attorney: Standard power of attorney form for collection activities
8. Appendix 2 - Data Security Standards: Specific requirements for data protection and security measures
9. Appendix 3 - Contact Personnel: List of key personnel and contact information for both parties
Applicable Laws
Assignment Date
Authorized Representative
Business Day
Central Bank
Collection Account
Collection Fee
Collection Period
Collection Services
Commission
Confidential Information
Consumer Protection Law
Debt
Debtor
Default Notice
Effective Date
Force Majeure Event
Initial Term
Operating Procedures
Outstanding Balance
Payment
Performance Metrics
Personal Data
Power of Attorney
Regulatory Authority
Remittance
Reporting Period
Service Level Requirements
Settlement Agreement
Territory
UAE Dirham
Authority
Scope of Services
Exclusivity
Commission
Payment Terms
Collection Procedures
Compliance
Representations and Warranties
Confidentiality
Data Protection
Record Keeping
Reporting
Service Levels
Performance Standards
Insurance
Indemnification
Limitation of Liability
Force Majeure
Term
Termination
Assignment
Subcontracting
Notices
Governing Law
Dispute Resolution
Amendment
Entire Agreement
Severability
Waiver
Anti-Money Laundering
Ethics and Conduct
Non-Solicitation
Power of Attorney
Financial Services
Banking
Insurance
Telecommunications
Utilities
Healthcare
Retail
Real Estate
Education
Professional Services
Legal
Finance
Accounts Receivable
Credit Control
Risk Management
Compliance
Operations
Treasury
Commercial
Business Development
Chief Financial Officer
Finance Director
Credit Manager
Collections Manager
Accounts Receivable Manager
Legal Counsel
Compliance Officer
Risk Manager
Operations Director
Business Development Manager
Contract Manager
Treasury Manager
Financial Controller
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