1. Service Level Agreement: Detailed performance metrics and service levels, recommended for larger contracts or when specific performance targets are required

2. International Collections: Additional provisions for cross-border debt collection, needed when international collection services are included

3. Legal Proceedings: Specific provisions regarding legal action against debtors, included when the agency is authorized to initiate legal proceedings

4. Sub-contractor Requirements: Terms governing the use of sub-contractors, needed when the agency may outsource certain functions

5. Insurance Requirements: Detailed insurance obligations, recommended for high-value collection contracts

6. Special Industry Requirements: Additional provisions for specific industries (e.g., healthcare, telecommunications), included based on client industry

1. Schedule A - Commission Structure: Detailed breakdown of commission rates for different debt types and age brackets

2. Schedule B - Operating Procedures: Specific collection procedures, contact protocols, and operational guidelines

3. Schedule C - Compliance Checklist: Detailed compliance requirements and verification checklist

4. Schedule D - Reporting Templates: Standard formats for regular reporting and performance metrics

5. Schedule E - Data Security Standards: Specific requirements for data protection and information security

6. Appendix 1 - Required Documentation: List of required documents and certifications

7. Appendix 2 - Contact Details: Key contact information for both parties

8. Appendix 3 - Service Level Metrics: Detailed performance indicators and measurement criteria