Define: Service Degradation
Service Degradation means a decline in the quality or performance of a service without it becoming completely unavailable
Service Degradation means a decline in the quality or performance of a service without it becoming completely unavailable.
Relevant Circumstances
- Disputes arising from unsatisfactory service performance or delivery
- Investigation into the quality of service provided over a specific time period
- Consideration for contract renewal or termination
Relevant Sectors
- Information Technology (IT)
- Telecommunications
- Managed Services
- Cloud Computing
- Software Development