Define: Good Industry Practice

using standards, practices, methods and procedures conforming to the law and exercising that degree of skill and care, diligence, prudence and foresight which would reasonably and ordinarily be expected from the Mutual with its level of experience in the Services;

using standards, practices, methods and procedures conforming to the law and exercising that degree of skill and care, diligence, prudence and foresight which would reasonably and ordinarily be expected from the Mutual with its level of experience in the Services;.

Relevant Circumstances

  • When a supplier must meet sector-standard quality, skill and care
  • If failure to use Good Industry Practice amounts to breach of contract
  • Where a competence benchmark anchors service-level expectations

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