1. B-BBEE Compliance: Required when B-BBEE status is material to the agreement or for public sector contracts

2. Business Continuity and Disaster Recovery: Needed for critical services or when service disruption could have significant impact

3. Change Control: Required for complex services likely to require changes during the term

4. Anti-Bribery and Corruption: Important when dealing with public sector or international companies

5. Employment and Transfer of Employees: Necessary when the agreement involves transfer of employees or Section 197 implications

6. Security Requirements: Required when service provider needs access to client's systems or sensitive information

7. Subcontracting: Needed when service provider likely to use subcontractors

8. Insurance: Important for high-risk services or when specific insurance coverage is required

9. Environmental Compliance: Required for services with environmental impact

10. Foreign Exchange and International Payments: Needed for cross-border services with foreign currency implications

1. Schedule 1 - Services Description: Detailed description of services, deliverables, and technical requirements

2. Schedule 2 - Service Levels and KPIs: Detailed service level specifications, measurement criteria, and penalties

3. Schedule 3 - Charges: Detailed pricing structure, rates, and payment milestones

4. Schedule 4 - Client Dependencies: Detailed list of client-provided resources, information, and assistance

5. Schedule 5 - Governance and Reporting: Management structure, meeting schedule, and reporting requirements

6. Schedule 6 - Key Personnel: Details of key staff members and their roles

7. Schedule 7 - Exit Plan: Detailed procedures for service transition upon termination

8. Schedule 8 - Technical Requirements: Technical specifications, systems requirements, and interfaces

9. Schedule 9 - Security Policies: Detailed security requirements and compliance standards

10. Appendix A - Pro Forma Reports: Templates for required reports and documentation