1. Transition Services: Include when service transition from existing providers is required

2. Staff Transfer Provisions: Include when staff will transfer under the agreement

3. Change Management: Include for complex services requiring formal change processes

4. Business Continuity: Include for critical services requiring disaster recovery planning

5. Environmental Compliance: Include when services have environmental impact

6. Local Content Requirements: Include when specific local content or B-BBEE requirements apply

7. Third-Party Service Provider Management: Include when subcontractors will be used

8. Exit Management: Include for complex services requiring detailed exit planning

9. Innovation and Continuous Improvement: Include when ongoing service evolution is expected

10. Regulatory Compliance: Include when services are subject to specific regulatory requirements

1. Schedule A - Service Descriptions: Detailed technical specifications of each service component

2. Schedule B - Service Levels and KPIs: Detailed metrics, measurement methods, and penalties/rewards

3. Schedule C - Pricing and Commercial Terms: Detailed pricing breakdowns, rate cards, and commercial models

4. Schedule D - Implementation Plan: Transition and implementation timelines and milestones

5. Schedule E - Technical Requirements: Infrastructure, system, and technical specifications

6. Schedule F - Personnel and Key Resources: Key personnel, roles, and responsibilities

7. Schedule G - Governance Framework: Meeting structures, reporting requirements, and escalation procedures

8. Schedule H - RACI Matrix: Responsibility assignment matrix for all service components

9. Appendix 1 - Data Processing Agreement: POPIA compliance details and data processing terms

10. Appendix 2 - Business Continuity Plan: Disaster recovery and service continuity procedures

11. Appendix 3 - Security Requirements: Security protocols, standards, and compliance requirements