The Format For Feedback Form template is designed to meet the growing need for standardized, compliant feedback collection mechanisms in South African organizations. This document type is essential for businesses seeking to gather structured feedback while adhering to local regulatory requirements, particularly POPIA and the CPA. The template includes comprehensive sections for personal information collection, consent mechanisms, feedback categories, and data processing declarations. It is specifically structured to protect both the organization and respondents' interests, incorporating necessary privacy safeguards and clear processing guidelines. The format is adaptable across various industries and can be used for multiple purposes, including customer satisfaction surveys, service quality assessments, and stakeholder engagement initiatives.
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1. Organization Information: Details of the organization collecting feedback, including business name, contact information, and relevant department
2. Purpose Statement: Clear explanation of why feedback is being collected and how it will be used
3. Personal Information Notice: POPIA-compliant notice about personal information collection and processing
4. Respondent Details: Basic information about the person providing feedback (with clear optional/mandatory markers)
5. Feedback Categories: Structured sections for different types of feedback (e.g., service quality, product performance, staff interaction)
6. Rating Scales: Quantitative evaluation sections using consistent rating scales
7. Comments Section: Open-ended space for detailed feedback and suggestions
8. Consent Declaration: Explicit consent for collecting and processing the provided information
9. Submission Instructions: Clear guidelines on how to submit the completed form
1. Service/Product Details: Specific section for identifying the service or product being reviewed - include when feedback is product/service specific
2. Staff Member Reference: Section to identify specific staff members - include when collecting feedback about personnel
3. Follow-up Permission: Section requesting permission to contact for follow-up - include when further communication might be needed
4. Anonymous Option: Option to submit feedback anonymously - include when sensitive feedback might be expected
5. Supporting Documents: Section for attaching relevant documents or evidence - include when documentary proof might be needed
1. Privacy Policy Summary: Simplified version of the organization's privacy policy relevant to feedback collection
2. Rating Scale Guide: Detailed explanation of rating scales and scoring criteria used in the form
3. Category Definitions: Detailed definitions of feedback categories and terms used in the form
4. Processing Timeline: Information about how and when feedback will be processed and responded to
Relevant legal definitions
Personal Information
Processing
Consent
Respondent
Organization
Feedback
Data Subject
Submission Date
Rating Scale
Confidential Information
Anonymous Feedback
Data Protection Officer
Response Period
Authorized Representative
Service Experience
Product Experience
Supporting Documentation
Follow-up Communication
Processing Purpose
Data Storage
Information Officer
Operator
Responsible Party
Categories of Feedback
Mandatory Fields
Optional Fields
Submission Platform
Privacy Notice
Consent Withdrawal
Data Retention Period
Processing
Consent
Respondent
Organization
Feedback
Data Subject
Submission Date
Rating Scale
Confidential Information
Anonymous Feedback
Data Protection Officer
Response Period
Authorized Representative
Service Experience
Product Experience
Supporting Documentation
Follow-up Communication
Processing Purpose
Data Storage
Information Officer
Operator
Responsible Party
Categories of Feedback
Mandatory Fields
Optional Fields
Submission Platform
Privacy Notice
Consent Withdrawal
Data Retention Period
Clauses
Personal Information Collection
Data Protection
Consent
Purpose of Feedback
Confidentiality
Information Usage
Processing Procedures
Rights of the Respondent
Anonymous Submission
Data Storage and Retention
Information Access
Feedback Categories
Rating Methodology
Supporting Documentation
Follow-up Communications
Information Accuracy
Submission Guidelines
Privacy Notice
Dispute Resolution
Governing Law
Contact Details
Withdrawal Rights
Data Protection
Consent
Purpose of Feedback
Confidentiality
Information Usage
Processing Procedures
Rights of the Respondent
Anonymous Submission
Data Storage and Retention
Information Access
Feedback Categories
Rating Methodology
Supporting Documentation
Follow-up Communications
Information Accuracy
Submission Guidelines
Privacy Notice
Dispute Resolution
Governing Law
Contact Details
Withdrawal Rights
Relevant Industries
Retail
Healthcare
Financial Services
Education
Hospitality
Professional Services
Manufacturing
Technology
Telecommunications
Public Sector
Non-Profit Organizations
Transportation
Real Estate
Relevant Teams
Customer Experience
Quality Assurance
Compliance
Customer Service
Operations
Marketing
Human Resources
Legal
Research and Development
Product Development
Service Delivery
Risk Management
Relevant Roles
Customer Experience Manager
Quality Assurance Manager
Data Protection Officer
Compliance Manager
Customer Service Manager
Operations Manager
Marketing Manager
Human Resources Manager
Business Development Manager
Project Manager
Research and Development Manager
Product Manager
Service Delivery Manager
Risk Manager
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