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1. Parties: Identification and details of the contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Term and Termination: Duration of agreement and termination conditions
6. Payment Terms: Pricing, invoicing, and payment conditions
7. Service Levels: Performance standards and metrics
8. Confidentiality: Protection of confidential information
9. Intellectual Property: IP ownership and licensing terms
10. Liability and Indemnification: Limitations of liability and indemnification obligations
11. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment
1. Data Protection: Specific terms for handling personal data and compliance with privacy laws
2. Disaster Recovery: Business continuity and recovery procedures for critical services
3. Change Control: Process for managing changes to services and documentation
4. Personnel and Security: Requirements for service provider personnel and security measures
5. Compliance and Audits: Regulatory compliance requirements and audit rights
1. Schedule A - Service Description: Detailed technical specifications of services to be provided
2. Schedule B - Service Level Agreement: Detailed performance metrics, measurement methods, and remedies
3. Schedule C - Pricing: Detailed pricing structure, rates, and payment terms
4. Schedule D - Data Processing Agreement: Specific terms and procedures for handling personal data
5. Schedule E - Security Requirements: Technical and organizational security measures required
6. Schedule F - Business Continuity: Disaster recovery and business continuity procedures
Affiliate
Authorized User
Business Day
Change Control
Confidential Information
Customer
Customer Data
Deliverables
Documentation
Effective Date
Enterprise User
Fees
Force Majeure Event
Intellectual Property Rights
Laws
Material Breach
Personal Data
Professional Services
Representatives
Security Requirements
Service Credits
Service Levels
Services
Service Provider
Service Provider Materials
Specifications
Statement of Work
Term
Third-Party Materials
Updates
User Acceptance Testing
Warranties
Service Levels
Fees and Payment
Term and Termination
Confidentiality
Data Protection
Intellectual Property Rights
Warranties
Indemnification
Limitation of Liability
Force Majeure
Change Control
Governance
Compliance with Laws
Security Requirements
Business Continuity
Dispute Resolution
Assignment and Subcontracting
Insurance
Audit Rights
Non-Solicitation
Notice Requirements
Entire Agreement
Severability
Waiver
Amendment
Third Party Rights
Counterparts
Governing Law
Service Implementation
Acceptance Testing
Training and Support
Documentation
Performance Monitoring
Transition Services
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