Document background
The Grievance Resolution Letter is a crucial document in Saudi Arabian employment relations, used when formal responses to employee complaints or disputes are required. It serves as an official record of the organization's handling of workplace grievances and demonstrates compliance with Saudi Labor Law and Islamic principles of justice. The document should be prepared when an employee files a formal complaint, after the investigation is completed and a resolution has been determined. The Grievance Resolution Letter typically includes the nature of the complaint, investigation findings, resolution decisions, and any corrective actions to be taken. It must be drafted with careful attention to legal requirements, including the Saudi Labor Law (Royal Decree No. M/51), relevant ministerial decisions, and workplace policies. The document plays a vital role in maintaining clear communication between parties and can serve as important evidence in case of future legal proceedings or escalation to the Ministry of Human Resources and Social Development.
