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Customer Privacy Notice

Customer Privacy Notice Template for Saudi Arabia

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Key Requirements PROMPT example:

Customer Privacy Notice

"I need a Customer Privacy Notice for my Saudi-based e-commerce platform that processes customer payment data and uses AI-powered recommendation systems, compliant with PDPL and launching in March 2025."

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Document background
The Customer Privacy Notice is a mandatory document for organizations operating in Saudi Arabia that collect and process personal data of customers or users. It is designed to comply with the Saudi Personal Data Protection Law (PDPL) and related regulations, including requirements from SDAIA and sector-specific authorities. The document becomes necessary when an organization begins collecting personal data from Saudi Arabian residents or operates within Saudi jurisdiction. It must be provided to customers before or at the time of data collection and should be readily accessible throughout the business relationship. The notice needs regular updates to reflect changes in data processing activities, regulatory requirements, or organizational practices, and must be available in both Arabic and English to ensure accessibility for all users.
Suggested Sections

1. Introduction: Overview of the privacy notice and its purpose

2. Definitions: Key terms used throughout the privacy notice, including definitions aligned with PDPL

3. Scope and Application: Who the privacy notice applies to and what activities it covers

4. Types of Personal Data Collected: Detailed categorization of personal data collected from customers

5. Legal Basis for Processing: Explanation of the legal grounds for collecting and processing personal data under Saudi law

6. Purposes of Processing: Detailed description of how and why personal data is used

7. Data Sharing and Recipients: Information about third parties with whom data is shared

8. Data Security Measures: Overview of technical and organizational measures to protect personal data

9. Data Subject Rights: Explanation of customer rights under PDPL and how to exercise them

10. Data Retention: Information about how long personal data is kept

11. Cross-border Data Transfers: Information about international data transfers and associated safeguards

12. Contact Information: Details of the data controller and how to contact for privacy-related queries

13. Updates to Privacy Notice: Information about how changes to the privacy notice will be communicated

Optional Sections

1. Cookies and Tracking Technologies: Required for organizations with websites or apps that use cookies or similar technologies

2. Special Categories of Personal Data: Required when processing sensitive personal data as defined under PDPL

3. Children's Privacy: Required when services may be accessed by or data collected from minors

4. Marketing Communications: Required when personal data is used for marketing purposes

5. Mobile Applications: Required when organization offers mobile apps that collect personal data

6. CCTV and Surveillance: Required when premises are monitored by surveillance systems

7. Automated Decision Making: Required when using automated processing to make decisions about individuals

Suggested Schedules

1. Schedule 1: Detailed Data Categories: Comprehensive list of all types of personal data collected and processed

2. Schedule 2: Third Party Recipients: Detailed list of categories of third parties with whom data is shared

3. Schedule 3: Technical and Organizational Measures: Detailed description of security measures implemented to protect personal data

4. Schedule 4: Cookies List: Detailed list of cookies and similar technologies used, if applicable

5. Schedule 5: Data Processing Activities: Detailed mapping of processing activities and their purposes

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Personal Data
Processing
Data Subject
Data Controller
Data Processor
Sensitive Personal Data
Consent
Data Protection Law
SDAIA
Privacy Notice
Cross-border Transfer
Data Breach
Third Party
Legitimate Interests
Data Protection Officer
Anonymous Data
Pseudonymization
Automated Decision Making
Profiling
Data Minimization
Data Retention
Technical Measures
Organizational Measures
Cookie
Log Data
Marketing Communications
Service Provider
Regulatory Authority
Data Subject Rights
Special Categories of Personal Data
Data Protection Impact Assessment
Privacy by Design
Privacy by Default
Direct Marketing
Biometric Data
Genetic Data
Location Data
User Profile
Encryption
Data Storage
Clauses
Data Collection
Consent
Legal Basis for Processing
Purpose Limitation
Data Minimization
Data Accuracy
Storage Limitation
Data Security
Data Subject Rights
International Transfers
Third Party Sharing
Data Retention
Breach Notification
Children's Privacy
Marketing Communications
Automated Processing
Cookie Usage
Accountability
Contact Information
Changes to Notice
Complaints Handling
Regulatory Compliance
Data Protection Measures
Special Categories Processing
Documentation Requirements
Transparency
Access Control
Data Processing Records
Cross-border Data Flows
Jurisdictional Requirements
Relevant Industries

Financial Services

Healthcare

Retail

E-commerce

Technology

Telecommunications

Education

Professional Services

Manufacturing

Real Estate

Insurance

Hospitality

Transportation

Energy

Relevant Teams

Legal

Compliance

Information Security

IT

Risk Management

Customer Service

Marketing

Operations

Human Resources

Data Protection

Corporate Communications

Digital

Product Development

Relevant Roles

Data Protection Officer

Chief Privacy Officer

Chief Compliance Officer

Legal Counsel

Privacy Manager

Compliance Manager

Information Security Officer

Risk Manager

Chief Technology Officer

Chief Information Officer

Customer Relations Manager

Marketing Director

Operations Manager

Human Resources Director

IT Security Manager

Industries
Personal Data Protection Law (PDPL): Saudi Arabia's primary data protection legislation enacted in 2023, setting forth requirements for collecting, processing, and storing personal data, including consent requirements and data subject rights
Cloud Computing Regulatory Framework (CCRF): Regulations governing cloud services and data storage, including requirements for data localization and security measures when storing customer data in the cloud
Anti-Cyber Crime Law: Legislation addressing cybersecurity and privacy violations, including unauthorized access to personal data and privacy breaches
Electronic Transactions Law: Governs electronic transactions and communications, including provisions for protecting personal information in electronic commerce
SAMA Data Protection Guidelines: Saudi Central Bank (SAMA) regulations specific to financial institutions regarding customer data protection and privacy requirements
National Cybersecurity Authority (NCA) Controls: Framework establishing cybersecurity requirements that impact how organizations must protect personal data
Sharia Law Principles: Islamic legal principles regarding privacy and personal rights that must be considered in Saudi Arabian legal context
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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