This Shopping Agreement template is designed for use in New Zealand retail operations, providing a comprehensive framework for transactions between retailers and customers. It is particularly relevant for businesses engaged in both physical and online retail sales, incorporating provisions that comply with New Zealand's consumer protection laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986. The agreement includes essential terms covering product sales, pricing, delivery, returns, and consumer rights, while allowing for customization based on specific retail contexts. It can be adapted for various retail sectors and is structured to accommodate both simple point-of-sale transactions and more complex ongoing shopping arrangements. The Shopping Agreement serves as a foundational document for establishing clear, legally compliant terms of trade while protecting both retailer and customer interests under New Zealand law.
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1. Parties: Identifies and provides full details of the retailer and customer
2. Background: Sets out the context of the agreement and the parties' intentions
3. Definitions: Defines key terms used throughout the agreement
4. Products and Services: Details the products and/or services being offered under the agreement
5. Pricing and Payment Terms: Specifies prices, payment methods, and payment terms including GST
6. Ordering Process: Outlines how orders are placed, confirmed, and processed
7. Delivery and Collection: Specifies delivery terms, timeframes, and collection options if applicable
8. Returns and Refunds: Details the return policy and refund procedures
9. Consumer Guarantees: Outlines statutory guarantees under the Consumer Guarantees Act
10. Privacy and Data Protection: Explains how customer data will be collected, used, and protected
11. General Terms: Contains standard contract terms including governing law, notices, and amendments
1. Loyalty Program: Terms of any loyalty or rewards program, used when the retailer offers such programs
2. Credit Terms: Special payment arrangements or credit facilities, included when credit options are offered
3. Online Shopping Terms: Specific terms for online purchases, included for e-commerce arrangements
4. Special Orders: Terms for custom or specially ordered items, included when custom products are offered
5. Gift Cards: Terms and conditions for gift card purchases and redemption, included if gift cards are offered
6. Wholesale Terms: Special terms for wholesale customers, included for B2B arrangements
7. International Shipping: Terms for international orders and shipping, included if international sales are offered
1. Schedule 1 - Price List: Current pricing for products and services, including any volume discounts
2. Schedule 2 - Delivery Zones and Charges: Breakdown of delivery areas and associated delivery fees
3. Schedule 3 - Product Specifications: Detailed specifications of products covered by the agreement
4. Appendix A - Returns Form: Standard form for processing returns and refunds
5. Appendix B - Warranty Information: Detailed warranty terms and conditions for applicable products
Relevant legal definitions
Agreement
Acceptance
Business Day
Consumer
Customer
Delivery
Delivery Address
GST
Goods
Order
Order Confirmation
Payment Method
Price
Products
Purchase
Retailer
Returns Policy
Services
Shopping Cart
Special Order
Store
Terms and Conditions
Website
Working Hours
Consumer Guarantees
Warranty
Personal Information
Confidential Information
Intellectual Property Rights
Force Majeure Event
Gift Card
Loyalty Program
Payment Due Date
Refund
Shipping Terms
Acceptance
Business Day
Consumer
Customer
Delivery
Delivery Address
GST
Goods
Order
Order Confirmation
Payment Method
Price
Products
Purchase
Retailer
Returns Policy
Services
Shopping Cart
Special Order
Store
Terms and Conditions
Website
Working Hours
Consumer Guarantees
Warranty
Personal Information
Confidential Information
Intellectual Property Rights
Force Majeure Event
Gift Card
Loyalty Program
Payment Due Date
Refund
Shipping Terms
Clauses
Product Description
Pricing
Payment Terms
Delivery
Consumer Rights
Returns and Refunds
Warranties
Privacy
Data Protection
Order Process
Acceptance
Cancellation Rights
Product Availability
Force Majeure
Liability
Intellectual Property
Dispute Resolution
Governing Law
Entire Agreement
Variation
Assignment
Notices
Severability
GST and Taxation
Customer Service
Quality Assurance
Termination
Confidentiality
Online Security
Gift Cards and Vouchers
Loyalty Programs
Risk and Title
Shipping Terms
Storage and Handling
Pricing
Payment Terms
Delivery
Consumer Rights
Returns and Refunds
Warranties
Privacy
Data Protection
Order Process
Acceptance
Cancellation Rights
Product Availability
Force Majeure
Liability
Intellectual Property
Dispute Resolution
Governing Law
Entire Agreement
Variation
Assignment
Notices
Severability
GST and Taxation
Customer Service
Quality Assurance
Termination
Confidentiality
Online Security
Gift Cards and Vouchers
Loyalty Programs
Risk and Title
Shipping Terms
Storage and Handling
Relevant Industries
Retail
E-commerce
Consumer Goods
Fashion and Apparel
Electronics
Home and Garden
Food and Beverage
Luxury Goods
Sporting Goods
Health and Beauty
Relevant Teams
Legal
Retail Operations
E-commerce
Customer Service
Sales
Compliance
Risk Management
Commercial Operations
Business Development
Supply Chain
Relevant Roles
Retail Manager
Store Manager
E-commerce Manager
Legal Counsel
Compliance Officer
Operations Manager
Customer Service Manager
Sales Director
Commercial Manager
Business Development Manager
Risk Manager
Procurement Manager
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