This Support Contract template is designed for use in Nigeria when establishing formal support service arrangements between service providers and their clients. It is particularly valuable for ongoing service relationships that require clear definition of scope, service levels, and operational procedures. The document incorporates key requirements under Nigerian law, including necessary provisions from the Contract Law Act and relevant commercial regulations. The Support Contract covers essential aspects such as service delivery terms, performance metrics, payment structures, and dispute resolution mechanisms, while remaining flexible enough to accommodate various types of support services. It is commonly used in technology services, facilities management, professional services, and other sectors where ongoing support is critical to operations.

1. Parties: Identification and details of the service provider and client, including registered addresses and company registration numbers

2. Background: Context of the agreement and brief description of the support services to be provided

3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation

4. Scope of Services: Detailed description of support services to be provided, including service levels and performance standards

5. Term and Renewal: Duration of the agreement, including start date, initial term, and renewal provisions

6. Service Provider Obligations: Detailed responsibilities and commitments of the service provider

7. Client Obligations: Responsibilities and commitments required from the client

8. Fees and Payment Terms: Pricing structure, payment schedule, invoicing procedures, and late payment consequences

9. Service Levels: Specific performance metrics, response times, and quality standards

10. Personnel: Requirements for staff qualification, training, and conduct

11. Confidentiality: Protection of confidential information and trade secrets

12. Intellectual Property: Ownership and usage rights of IP created or used during service provision

13. Liability and Indemnification: Limitation of liability and indemnification obligations

14. Termination: Grounds for termination, notice periods, and consequences of termination

15. Force Majeure: Provisions for handling events beyond reasonable control

16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement