1. Data Protection: Required if personal data is processed as part of the support services

2. Disaster Recovery: Required for critical support services requiring business continuity planning

3. Security Requirements: Required if the support involves access to customer systems or sensitive information

4. Staff and Personnel: Required if specific personnel requirements or qualifications are necessary

5. Insurance: Required for high-risk support services or when significant liability exposure exists

6. Compliance with Laws: Required if specific regulatory requirements apply to the services

7. Change Control: Required if the scope of services may need modification during the term

8. Transition Services: Required if complex handover procedures are needed at the start or end of the contract

1. Schedule 1 - Service Description: Detailed technical specifications of the support services

2. Schedule 2 - Service Levels: Detailed service level agreements (SLAs) including metrics and measurement methods

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and charging structure

4. Schedule 4 - Escalation Procedures: Contact details and procedures for issue escalation

5. Schedule 5 - Required Reports: Format and frequency of service performance reports

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Security Policies: Relevant security policies and procedures

8. Appendix C - Support Process Flow: Flowcharts and diagrams of support processes