1. Data Protection: Specific provisions for handling personal or sensitive data, required if personal information is processed

2. Disaster Recovery: Procedures for service continuity in case of disasters, important for critical support services

3. Training: Terms for training services if included in the support package

4. Hardware Maintenance: Specific terms for hardware support if physical equipment is involved

5. Security Requirements: Detailed security obligations, necessary for services involving sensitive systems or data

6. Transition Services: Provisions for service transition at contract start or end, important for complex support arrangements

7. Insurance: Specific insurance requirements, important for high-risk or high-value support services

1. Schedule A - Service Level Agreement: Detailed service levels, metrics, and performance standards

2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule C - Support Procedures: Detailed procedures for requesting and delivering support services

4. Schedule D - Contact Information: Key contacts and escalation procedures

5. Schedule E - Technical Requirements: Technical specifications and requirements for service delivery

6. Appendix 1 - Incident Priority Levels: Definition and response times for different priority levels

7. Appendix 2 - Service Territory: Geographic scope of support services if location-specific