1. Service Levels: Include when specific performance metrics and standards need to be maintained

2. Data Protection: Include when services involve processing personal data or sensitive information

3. Compliance with Laws: Include when services are in regulated industries or involve specific regulatory requirements

4. Insurance: Include when services involve significant risks or physical presence

5. Staff and Subcontractors: Include when service provider will use subcontractors or deploy staff to client sites

6. Change Control: Include when scope of services may need to be modified during the term

7. Transition and Exit: Include when complex service handover is required at termination

8. Anti-Bribery and Corruption: Include for high-value contracts or when dealing with government-linked entities

9. Foreign Exchange Provisions: Include when payments involve foreign currency transactions

1. Schedule 1 - Service Description: Detailed specifications of services to be provided

2. Schedule 2 - Charges and Payment Terms: Detailed breakdown of fees, rates, and payment schedules

3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and remedies for failure

4. Schedule 4 - Key Personnel: List of key staff members responsible for service delivery

5. Schedule 5 - Required Insurance: Details of insurance types and coverage levels

6. Appendix A - Form of Change Order: Template for documenting agreed changes to services

7. Appendix B - Security Requirements: Security protocols and requirements for service delivery

8. Appendix C - Exit Plan Template: Framework for service transition upon termination