The Bad Service Complaint Letter is a crucial document used in the Nigerian business and consumer environment when formal documentation of service-related grievances is required. It serves as an official communication channel between consumers and service providers, typically employed when informal resolution attempts have failed. The document must comply with Nigerian consumer protection legislation, particularly the Consumer Protection Act 1992 and the Federal Competition and Consumer Protection Act 2018. It should detail specific instances of poor service, document previous communication attempts, and clearly state the desired resolution. This type of letter often serves as important documentation if the matter escalates to regulatory bodies or legal proceedings, making it essential for both consumers and businesses to maintain proper records of such correspondence.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Date: Current date of writing the letter

3. Recipient's Details: Name, title, company name, and full address of the service provider

4. Subject Line: Clear indication that this is a formal complaint about poor service

5. Service Details: Specific information about the service purchased/contracted, including dates, reference numbers, and costs

6. Problem Description: Detailed explanation of the unsatisfactory service with specific examples and dates

7. Impact Statement: Description of how the poor service has affected you

8. Previous Communication: Summary of any previous attempts to resolve the issue

9. Desired Resolution: Clear statement of what solution you are seeking

10. Closing Statement: Professional closing with deadline for response and potential escalation if unresolved

11. Signature Block: Full name and signature of the complainant