Define: Alternative Provider
an alternative provider appointed by the Council in accordance with clause 22 (Default Rectification Procedure);
an alternative provider appointed by the Council in accordance with clause 22 (Default Rectification Procedure);.
Relevant Circumstances
- When the customer brings in a different supplier to fix a service failure
- If clause 22 sets the default-rectification path that triggers replacement
- Where step-in or substitution rights require an alternative provider