1. Parties: Identification of the water service provider and the customer, including their full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement, including regulatory framework, licenses held by the service provider, and purpose of the agreement
3. Definitions and Interpretation: Detailed definitions of terms used in the agreement and rules for interpreting the agreement
4. Scope of Services: Detailed description of water supply services to be provided, including quality standards and supply specifications
5. Term and Renewal: Duration of the agreement and conditions for renewal or extension
6. Service Provider Obligations: Comprehensive list of provider's responsibilities including maintenance, water quality, pressure requirements, and emergency responses
7. Customer Obligations: Customer's responsibilities including payment, access provisions, and maintenance of internal plumbing systems
8. Charges and Payment Terms: Detailed fee structure, billing procedures, payment terms, and review mechanisms
9. Service Standards: Specific performance standards, quality parameters, and service levels to be maintained
10. Metering and Measurement: Requirements for water metering, reading procedures, and accuracy standards
11. Interruption of Supply: Procedures for planned and unplanned interruptions, notice requirements, and emergency provisions
12. Liability and Indemnity: Allocation of risks and responsibilities between parties
13. Force Majeure: Events constituting force majeure and their consequences
14. Termination: Grounds for termination, procedures, and consequences
15. Dispute Resolution: Procedures for resolving disputes including mediation and arbitration provisions
16. Governing Law: Specification of Malaysian law as governing law and relevant jurisdiction
