The Security Complaint Letter is a crucial document used in the Malaysian business and legal environment when formal documentation of security-related grievances is necessary. This document type is typically employed when there are concerns about security service quality, breaches in security protocols, or incidents requiring formal attention from service providers or authorities. The letter must comply with Malaysian legal requirements, particularly the Private Security Services Industry Act 1971 and relevant consumer protection laws. It serves as an official record of the complaint and may be used in subsequent legal proceedings or dispute resolution processes. The document includes detailed information about the incident, impact assessment, previous communications, and requested remedial actions.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Date: The date when the letter is written

3. Recipient's Details: Full name, title, company name, and address of the security company or authority being addressed

4. Subject Line: Clear indication that this is a security complaint, including any relevant reference numbers

5. Introduction: Brief statement identifying yourself and the purpose of the letter

6. Incident Details: Specific details about the security incident or concern, including dates, times, locations, and personnel involved

7. Impact Statement: Description of how the security issue has affected you or your organization

8. Previous Communications: Summary of any previous attempts to resolve the issue

9. Requested Resolution: Clear statement of what action you want taken to resolve the complaint

10. Closing: Professional closing statement including timeline for expected response

11. Signature: Your signature and printed name