The Letter Of Complaint Regarding Incomplete Vehicle Repair is a crucial document used when vehicle repairs have not been completed to satisfactory standards in Malaysia. This document is typically employed after attempted informal resolution has failed but before escalating to legal proceedings. It serves as a formal record of the complaint and attempts at resolution, conforming to Malaysian consumer protection laws and regulations. The letter should detail the original repair agreement, specify the incomplete or unsatisfactory work, document any additional costs incurred, and clearly state the desired resolution. It's particularly important in Malaysia where consumer protection in the automotive service sector is governed by specific legislation including the Consumer Protection Act 1999 and Motor Vehicles (Workshop) Rules 1983. The document helps establish a paper trail for potential legal proceedings while maintaining professional communication channels between parties.

1. Sender and Recipient Details: Full contact information including name, address, and contact details of both the complainant and the repair shop

2. Vehicle Information: Details of the vehicle including make, model, year, and registration number

3. Service History: Dates of repair services, work ordered, and amounts paid

4. Description of Issues: Detailed explanation of incomplete or unsatisfactory repairs

5. Impact and Damages: Description of how the incomplete repairs have affected you and any additional costs incurred

6. Previous Communication: Summary of previous attempts to resolve the issue

7. Requested Resolution: Clear statement of what resolution you are seeking

8. Timeline for Response: Specification of expected timeframe for response