The Complaint Letter To Post Office For Non Delivery Of Parcel is a formal document used when postal services in Malaysia fail to deliver a parcel as promised. This document becomes necessary when standard inquiries through customer service channels have not resolved the issue. It should be drafted in accordance with Malaysian postal regulations and consumer protection laws, particularly referencing the Postal Services Act 2012. The letter serves multiple purposes: officially documenting the complaint, providing essential details about the undelivered parcel, establishing a timeline of events, and requesting specific remedial action. It's particularly important in Malaysia where postal services are governed by strict regulations and where formal written complaints are often required for escalation purposes.

1. Sender's Address and Contact Information: Complete contact details of the complainant including name, address, phone number, and email

2. Date: Current date when the letter is written

3. Recipient's Address: Complete address of the post office branch and relevant department

4. Subject Line: Clear indication that this is a complaint regarding non-delivery of parcel

5. Parcel Details: Essential information about the parcel including tracking number, shipping date, and destination

6. Description of Issue: Clear explanation of the non-delivery problem and timeline of events

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Specific Request: Clear statement of what action you want the post office to take

9. Closing: Professional closing with signature and name