The Complaint Letter About Beauty Products is an essential document used when consumers need to formally address issues with cosmetic or beauty products in Malaysia. This document is particularly relevant when consumers experience problems such as adverse reactions, product defects, or misrepresented claims. It is structured to comply with Malaysian consumer protection laws, including the Consumer Protection Act 1999 and the Control of Drugs and Cosmetics Regulations 1984. The letter should be used after initial attempts to resolve the issue informally, and before pursuing legal action. It includes detailed product information, description of the issue, impact on the consumer, and desired resolution, supported by relevant documentation such as purchase receipts, photographs, and medical reports if applicable. This formal communication serves as an important record in the complaint resolution process and may be required for any subsequent legal proceedings.
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1. Sender's Details: Full name, address, contact information, and customer reference number if applicable
2. Recipient's Details: Company name, address, customer service department details
3. Product Information: Specific details about the product including name, batch number, date of purchase, and where it was purchased
4. Complaint Description: Clear and detailed description of the issue with the product
5. Impact Statement: Explanation of how the product issue has affected you
6. Previous Actions Taken: Description of any attempts already made to resolve the issue
7. Desired Resolution: Clear statement of what outcome you are seeking (refund, replacement, compensation, etc.)
8. Closing Statement: Professional closing including timeframe for expected response and any legal action considerations
1. Health Impact Details: Include if the product has caused any adverse health reactions or medical issues
2. Expert Opinion: Include if you have consulted any medical professionals or product experts
3. Previous Communication Log: Include if there has been previous correspondence about this issue
4. Legal Rights Reference: Include specific references to consumer protection laws if previous attempts to resolve have failed
5. Social Media Impact: Include if the issue has been discussed on social media platforms or review sites
1. Purchase Receipt: Copy of original purchase receipt or proof of purchase
2. Product Photos: Photos showing the product and any visible issues or defects
3. Medical Reports: Any relevant medical reports or documentation if health issues occurred
4. Previous Correspondence: Copies of any previous emails, letters, or communication with the company
5. Product Packaging: Photos or copies of product packaging showing ingredients, batch numbers, and warnings
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